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How do I order a replacement Debit Card?
On your Online Banking Screen:1. Navigate to Manage accounts 2. Click on Replace a damaged debit card 3. Follow the on screen instructions to order…
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I am abroad and my card is not working. Can you help?
Please Contact Us
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I hold a joint account with someone who has passed away, what action do I need to take?
Please accept our condolences, we appreciate this must be an extremely difficult time for you. Please be reassured that you will be able to continue with…
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How do I make an International Payment?
You can self-serve by completing the following steps: Tap 'Pay & Transfer' Tap 'International Payment' Choose the amount you want to send in…
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How do I cancel an International Payment (BIP) or Same Day Payment (CHAPS) in Online Banking?
On your Online Banking 'Home' Screen: Click on 'Move Money' Click on 'Manage international and same day payments' Select the account you wish to…
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How can I see the details and version of The Barclays app I am using?
You can see the details and version of The Barclays app on your device by completing the following steps. From your Barclays app 'Home' screen: Tap 'More' Tap…
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How can I see all the services available via my Online Banking?
You can self-serve by completing the following steps: From your 'Home' screen: To begin click any of the tabs - at the top of your 'Home' screen - a list…
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Why would I 'reset' the Barclays app?
If you suspect that someone knows your passcode, or you wish to change the account that you initially registered to the Barclays app (eg from a Personal…
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I’ve lost or forgotten my five-digit passcode or my memorable word. How can I reset them?
On the Online Banking Screen:1. Under Step 1 enter your surname and your Barclays Wealth 12-digit membership number OR card number OR sort code…
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I'm going abroad and will be using my Debit Card, how can I prepare via the Barclays app?
You can turn on - 'In-store international spending' which lets us know that you expect to be spending in Supermarkets, restaurants and bars, retail…