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I have registered for the Barclays app, but my Barclaycard account is not displayed in the app?
If you have registered successfully for the Barclays app and can view your other Barclays accounts in the app, but not Barclaycard, please call us on 0333…
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I hold a joint account with someone who has passed away, what action do I need to take?
Please accept our condolences, we appreciate this must be an extremely difficult time for you. Please be reassured that you will be able to continue with…
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What are the opening hours for your Isle of Man Branches?
Please note: In light of recent Government announcements, our branches remain open for business to serve you.As we continue to ease back toward our usual…
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How do I add a 'Temporary Freeze' to my Debit Card?
If you have mislaid your Debit Card, you can add a 'Temporary Freeze' to the Card, which will give you time to look for it, whilst the card is disabled…
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How do I order a replacement Debit Card?
On your Online Banking Screen:1. Navigate to Manage accounts 2. Click on Replace a damaged debit card 3. Follow the on screen instructions to order…
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How do I filter documents?
On your Online Banking Screen:1. Select the blue drop down arrow on the top right corner (under your name)2. Navigate to My documents and message3. Click…
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Can I borrow money to buy property abroad?
Yes – Depending on your circumstances and in which country you are wanting to buy property. We lend for UK, Isle of Man, Jersey or Guernsey properties…
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How long will it take to update my information?
We’ll usually update your details within five working days. It all depends on your request.
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How do I make an International Payment?
You can self-serve by completing the following steps: Tap 'Pay & Transfer' Tap 'International Payment' Choose the amount you want to send in…
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I’ve lost or forgotten my membership number. How can I reset it?
On the Online Banking screen:1. Under Step 1 click Forgotten your membership number 2. Enter your Surname, Date of Birth, Card number and 3 -digit security…