General
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My mobile phone is lost or stolen – what should I do?
Please Contact Us immediately. We’re here to help twenty-four hours a day, seven days a week.
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What is identity theft and how does it occur?
Identity theft occurs when fraudsters use your personal information without your knowledge or consent to take out bank accounts, credit cards, loans, state…
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What should I do if I receive a suspicious email or text message?
We’ll never send you an email or text asking for personal information, or redirecting you to our online banking system. Please delete all messages…
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Where can I learn more about fraud protection?
The Barclays Wealth website contains lots of information about how you can protect yourself from financial fraud. In addition we recommend the following…
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How can I keep my passcodes, PINs and memorable words safe?
To keep your security information safe: Never give personal or account details to anyone who contacts you unexpectedly – even if they claim to be…
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How secure is your website?
We take the security of your financial information seriously, and take every step to protect you online. We also use the latest technology, including…
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What is Anti-virus protection?
Anti-virus software is used to prevent, detect and remove known viruses. When you use anti-virus software, ensure that you carry out regular software…
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How can I keep my documents safe?
To keep your personal documents safe: Keep them safely locked away at home or at your bank Contact the issuing organisation immediately if your documents…
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Why should I take care when downloading things?
Downloads can be used by fraudsters to install malicious software onto your computer. This software can be used to steal your personal details and identity. To…
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Why should I take care before opening email attachments?
Email attachments are a common way to spread viruses. Be wary of attachments sent to you by email, especially if you don’t recognise the sender. Does…