Payments
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What is the payment reference?
We ask you to add a payment reference when sending money to a person or company. This payment reference could be: 1. …
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What are the cut off times for sending payments via Online Banking?
If you want someone to receive your money by a certain time, you need to send it by a certain time. See our cut off times
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In payments, what does Pending mean?
This means we’ve started execution of the payment or transfer but the payment has not cleared our payment processes yet.
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SWIFT ID / SWIFT CODE / SWIFTBIC
A SWIFT ID, also known as a SWIFT code or SWIFTBIC is an eight or 11 digit bank code. It identifies the bank you're sending funds to and should always…
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What is a National Clearing Code (NCC) / American Bankers Association Code (ABA)?
When making payments to countries where the National Clearing Code (NCC) (also known as a Routing Code) is the preferred method of routing payments, the…
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What is a SEPA Credit Transfer?
Introduced in January 2008, this service is for non-urgent payment in Euros to the following countries: SEPA countries are the EU countries and their territories…
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How can I change a payment beneficiary's details?
To change a beneficiary's details you will need to delete the existing beneficiary and follow the instructions to set up a new beneficiary: On your Online…
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IBAN (International Bank Account Number)
IBAN stands for International Bank Account Number. It starts with a two-digit country code and then a two-digit control part There is then a reference…
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Which are the SEPA countries?
These are the countries you can make SEPA credit transfers (non-urgent payments in Euros) to. In total, 34 countries are part of the Single Euro…
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How do I cancel a Direct Debit?
On your Online Banking Screen: 1. Navigate to Move Money2. Click on Transfers, Standing Orders and Direct Debits 3. Select your account4. Select Direct…