Messaging

  • How do I send a message?

    1. Log in to Online Banking2. Select Messages3. Authenticate (with PINsentry card reader, mobile PINsentry, Barclays debit, cash or authentication…

  • How do I stop a cheque?

        1. Please log into Online Banking    2. Select Manage Accounts tab    3. Select All online services   …

  • How do I order a replacement Debit Card?

     On your Online Banking Screen:1. Navigate to Manage accounts 2. Click on Replace a damaged debit card 3. Follow the on screen instructions to order…

  • Can I have a paying-in book?

     Please log in to your Online Banking: 1. Select Manage Accounts2. Click on View all Online Services3. Click on Order from the left menu 4. Click…

  • Can I order a new PIN and a new card?

    Was your card lost or stolen? Please contact us immediately to put a stop on your card. Call our 24-hour helpline on +44 (0) 1604 230 230.   Was your…

  • Do I need to save messages?

    No, we will automatically save all your messages to My messages.1. Select the blue drop down arrow on the top right corner (under your name)2. Navigate…

  • Can I have a cheque book?

    Please log in to your Online Banking: 1. Select Manage accounts2. Click on View all online services3. Click on Order from the left menu 4. Click on New…

  • How do I order copies of my statements?

    On your Online Banking Screen:1. Navigate to Manage accounts 2. Click on Copy account statements 3.  If you need a duplicate statement there are a…

  • How do I view or delete a message?

    On your Online Banking Screen: 1. Select the blue drop down arrow on the top right corner (under your name)2. Navigate to My documents and messages 3.…

  • Can I delete all my messages in my Inbox at once?

    On your Online Banking Screen: 1. Select the blue drop down arrow on the top right corner (under your name)2. Navigate to My documents and messages3. Click…