Messaging
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How do I send a message?
1. Log in to Online Banking2. Select Messages3. Authenticate (with PINsentry card reader, mobile PINsentry, Barclays debit, cash or authentication…
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Can I have a cheque book?
Please log in to your Online Banking: 1. Select Manage accounts2. Click on View all online services3. Click on Order from the left menu 4. Click on New…
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How do I stop a cheque?
1. Please log into Online Banking 2. Select Manage Accounts tab 3. Select All online services …
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How do I view or delete a message?
On your Online Banking Screen: 1. Select the blue drop down arrow on the top right corner (under your name)2. Navigate to My documents and messages 3.…
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How do I order a replacement Debit Card?
On your Online Banking Screen:1. Navigate to Manage accounts 2. Click on Replace a damaged debit card 3. Follow the on screen instructions to order…
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Can I order a new PIN and a new card?
Was your card lost or stolen? Please contact us immediately to put a stop on your card. Call our 24-hour helpline on +44 (0) 1604 230 230. Was your…
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How do I order copies of my statements?
On your Online Banking Screen:1. Navigate to Manage accounts 2. Click on Copy account statements 3. If you need a duplicate statement there are a…
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Can I have a paying-in book?
Please log in to your Online Banking: 1. Select Manage Accounts2. Click on View all Online Services3. Click on Order from the left menu 4. Click…
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How do I set up my preferences?
On your Online Banking Screen: 1. Select the blue drop down arrow on the top right corner (under your name)2. Under My preferences you will find options…
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The account for the chequebook I want to order isn’t listed. What should I do?
The list only includes accounts registered with Online Banking that have chequebooks. Want a chequebook for an account not listed? Please send us a secure…