Security
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My mobile phone is lost or stolen – what should I do?
Please Contact Us immediately. We’re here to help twenty-four hours a day, seven days a week.
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What is the 'Barclays job offer' email scam that I've been made aware of?
As part of this scam, you are invited either by email or website to apply for a job at ‘THE NEW BARCLAYS NIGERIA BANK PLC’ branch. Once you have provided…
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What is the 'W-8BEN Form' scam that I've been made aware of?
The W-8BEN form is a legitimate US tax exemption document. Fraudsters try to use the W-8BEN form to gain personal information including your mother’s…
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What should I do if I have been a victim of fraud?
If you have been unfortunate to fall victim to fraud on your Barclays account(s) or card(s), please contact us immediately and we will do everything we…
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I'm worried about becoming a victim of cheque fraud, what can I do to protect myself?
The below actions can help protect you against becoming a victim of cheque fraud: Don’t accept cheques from people you don’t know and/or trust Be…
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What is the Lotto Prize / Advance Fee scam that I've been made aware of?
Within both scams, the victim is asked for a payment up front in return for receiving a substantial amount of money. The fraudster will advise that the…
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What is Social Engineering and do I need to do anything to protect myself?
Social engineering is a term that describes a non-technical kind of intrusion that relies heavily on human interaction and often involves tricking other…
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What should I do if I receive a suspicious email or text message?
We’ll never send you an email or text asking for personal information, or redirecting you to our online banking system. Please delete all messages…
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How can I keep my passcodes, PINs and memorable words safe?
To keep your security information safe: Never give personal or account details to anyone who contacts you unexpectedly – even if they claim to be…
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Where can I learn more about fraud protection?
The Barclays Wealth website contains lots of information about how you can protect yourself from financial fraud. In addition we recommend the following…