What if I get my debit card PIN wrong?
You have three chances to enter your PIN correctly. If you enter your PIN incorrectly three times in a row, your PIN will be locked. This will happen…
How do I change the daily limit on how much I can withdraw from the ATM?
You can change the daily ATM cash withdrawal limit on your card, by completing the following steps: From your Barclays app 'Home' screen: Tap 'Cards' Scroll…
Why is my card not working when there are cleared funds in my account?
We’re sorry to hear that your card isn’t working. There are various reasons that can lead to a card working properly or payments being rejected when…
How can I place a spending limit on my Card Payments?
Clients can now self-serve via the Barclays App by following the below steps: Under 'Quick Links' - Tap 'Cards' Scroll up to see more options Tap…
My card has been Lost / Stolen. What should I do?
Your card will need to be cancelled immediately. There are a number of options available to you: Via Online Banking On your Online Banking Screen,…
How do I add a 'Temporary Freeze' to my Debit Card?
If you have mislaid your Debit Card, you can add a 'Temporary Freeze' to the Card, which will give you time to look for it, whilst the card is disabled…
A cash machine didn't give me my money but it appears on my statement. Can I request my money back?
Transactions at a Barclays cash machine in the UK, Channel Islands or Isle of Man are usually refunded within 2 working days. Transactions anywhere else…
I'm going abroad and will be using my Debit Card, how can I prepare via the Barclays app?
You can turn on - 'In-store international spending' which lets us know that you expect to be spending in Supermarkets, restaurants and bars, retail…
I've requested a new Debit Card and/or PIN, how long will it take to be received?
If you’re in the UK, you should receive your new Debit Card and/or PIN within 5 - 7 working days of receipt of your request. If you live outside of the…
How long will it take to receive my replacement Barclaycard Credit Card?
Delivery will take: UK 6 - 8 working days Europe 8 - 12 working days Rest of the World 12 - 17 working days