Cards
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What happens if I locked my PIN at an ATM?
Do you remember your PIN and are you in the UK, Isle of Man or Channel Islands? You can reactivate it at a Barclays ATM. Go to a Barclays ATM …
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I've accidently broken / damaged my Barclays Debit Card, how can I request a replacement?
You can replace your broken or damaged Debit Card as follows. Via Mobile Banking Open the Barclays app1. Scroll to 'Quick Links' and select 'Cards'2.…
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I'm going abroad and will be using my Debit Card, how can I prepare via the Barclays app?
You can turn on - 'In-store international spending' which lets us know that you expect to be spending in Supermarkets, restaurants and bars, retail…
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My Sterling Debit Card is due to expire soon? When will I receive my replacement?
A replacement card will be automatically sent 4 weeks prior to your old card expiring. If you have not received your replacement card 1 week prior to your…
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How can I turn on / off 'Remote Payments'?
You can self-serve via the Barclays App by following the below steps: From your Barclays app 'Home' screen: In 'Quick Links' - Tap 'Cards' Scroll…
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My card was captured by a cash machine. What should I do?
Your card may have been captured for a variety of reasons. Please Contact Us for further details. Barclays Debit Card If your card was captured…
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Do I save money if I use my card in a cash machine abroad that’s part of the Global Alliance?
Yes. What is the Global Alliance? It’s a group of banks, including Barclays, that have agreed you won’t have to pay certain transaction charges…
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Can I use my Debit Card and Connect Electronic Card when I'm abroad?
Yes you can. Connect Electronic CardThis card can be used wherever a PLUS or Connect Electronic sign is displayed. Debit CardYou can use your Debit Card…
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What if I get my Barclaycard PIN wrong?
You have three chances to enter your PIN correctly. If you enter your PIN incorrectly three times in a row, your PIN will be locked. This will happen…
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How do I view my Debit Card PIN in Online Banking?
You can view your Debit Card PIN immediately in your Online Banking and using your Online Banking, or Barclays app. Via Online Banking You can…