Can I change my PIN for my ATM Sterling Card or Debit Card using Online Banking?
No. To change your PIN, please go to any Barclays ATM in the UK, including IOM and Channel Islands.
I am abroad and my card is not working. Can you help?
Please Contact Us
How can I avoid card fraud when abroad?
To protect yourself from card fraud: Look after your card Never leave your card in your hotel unless you lock it away in the safe. Swipe your own…
How long will it take to receive my replacement Sterling Debit card?
Delivery will take: Destination Timescale to Receive Card (Production and Postage) UK 3 working days Europe 8 - 12 working days Rest of the…
My debit card is damaged — what should I do?
Order a new card online: Please log in to Online Banking. Click Manage accounts. Under Card Services select Replace a damaged debit card Follow the…
I’m having trouble using my cards abroad. What can I do?
If you're having difficulties using your card outside of the UK, or your card has been stopped, please Contact Us
What are debit cards?
Debit cards allow you to pay for goods in shops and withdraw money at cash machines. The money is automatically taken or reserved from your current account…
I've accidently broken / damaged my Barclaycard, how can I request a replacement?
To order a replacement Barclaycard please call our customer services on +44 (0)844 811 9111 or +44 (0)800 587 2104 (Textphone). We’re here to help…
How can I personalise the Contactless Payment Limit on my Sterling Debit Card?
You can set a personalised Contactless Payment Limit on your Sterling Debit Card. This limit can be from £5 upto £100, in multiples of £5.Alternately,…
What if I want to use my Chip and PIN card in a shop without Chip and PIN facilities?
You can still sign to authorise your payment. It’s therefore vital you sign the back of your card.