Cards
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Can I change my PIN?
Yes. If you find it hard to remember your PIN, you can choose a more memorable one at most Barclays cash machines (this facility is not available when…
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Can I change my PIN for my ATM Sterling Card or Debit Card using Online Banking?
No. To change your PIN, please go to any Barclays ATM in the UK, including IOM and Channel Islands.
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My Sterling Debit Card is due to expire soon? When will I receive my replacement?
A replacement card will be automatically sent 4 weeks prior to your old card expiring. If you have not received your replacement card 1 week prior to your…
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How do I view my Debit Card PIN in my Barclays app?
You can now self-serve via 'The Barclays app', by completing the following steps: From your 'Home' screen: Tap 'Cards' Tap 'View PIN' Enter your…
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How long will it take to receive my replacement Sterling Debit card?
Delivery will take: Destination Timescale to Receive Card (Production and Postage) UK 3 working days Europe 8 - 12 working days Rest of the…
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I've accidently broken / damaged my Barclaycard, how can I request a replacement?
To order a replacement Barclaycard please call our customer services on +44 (0)844 811 9111 or +44 (0)800 587 2104 (Textphone). We’re here to help 24…
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How long will it take to receive my Sterling Debit Card PIN re-advice?
Delivery will take: Destination Timescale to receipt of PIN Re-advice(Production and Postage) UK 5 - 6 working days Europe 7 - 10 working days Rest…
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How do I use my Chip and PIN card in a shop?
You’ll see a till with a PIN pad, a small device with a keypad, a screen and a slot for your card. You or the shopkeeper will insert your card into…
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My debit card is damaged — what should I do?
Order a new card online: Please log in to Online Banking. Click Manage accounts. Under Card Services select Replace a damaged debit card Follow the…
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How can I stop my Debit Card being used in certain types of retailers?
From your Barclays app 'Home' screen: Select 'Cards' under the 'Account Management' section Choose the relevant card - if you have multiple cards - use…