Online Banking
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What is the payment reference?
We ask you to add a payment reference when sending money to a person or company. This payment reference could be: 1. …
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SWIFT ID / SWIFT CODE / SWIFTBIC
A SWIFT ID, also known as a SWIFT code or SWIFTBIC is an eight or 11 digit bank code. It identifies the bank you're sending funds to and should always…
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What’s a memorable word?
Your memorable word is a word between six and eight characters. For security reasons, we asked you to come up with this word when you used Online Banking…
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What’s the maximum amount I can pay a company, or individual, using my Barclays account?
You will be able to make a payment up to the value of £100,000. There will be no limit on inter account transfers.
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What do I do if I cannot remember my memorable word?
You can log in to Online Banking via PINsentry to change your memorable word if you cannot remember it:1. Under Step 1 enter your surname and your Barclays…
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What is a National Clearing Code (NCC) / American Bankers Association Code (ABA)?
When making payments to countries where the National Clearing Code (NCC) (also known as a Routing Code) is the preferred method of routing payments, the…
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In payments, what does Pending mean?
This means we’ve started execution of the payment or transfer but the payment has not cleared our payment processes yet.
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How do I send a message?
1. Log in to Online Banking2. Select Messages3. Authenticate (with PINsentry card reader, mobile PINsentry, Barclays debit, cash or authentication…
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What do I do if I've lost my PINSentry or don't have it to hand?
If you have lost / misplaced your PINsentry, you have the following three options: If you have lost your PINsentry device, you can contact us to…
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How can I change a payment beneficiary's details?
To change a beneficiary's details you will need to delete the existing beneficiary and follow the instructions to set up a new beneficiary: On your Online…