Online Banking
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I’ve lost or forgotten my membership number. How can I reset it?
On the Online Banking screen:1. Under Step 1 click Forgotten your membership number 2. Enter your Surname, Date of Birth, Card number and 3 -digit security…
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What are the cut off times for sending payments via Online Banking?
If you want someone to receive your money by a certain time, you need to send it by a certain time. See our cut off times
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I’ve lost or forgotten my five-digit passcode or my memorable word. How can I reset them?
On the Online Banking Screen:1. Under Step 1 enter your surname and your Barclays Wealth 12-digit membership number OR card number OR sort code…
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Can I delete all my messages in my Inbox at once?
On your Online Banking Screen: 1. Select Profile2. Navigate to My documents and messages3. Click on Secure messages4. Under My messages click on the…
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What is an IBAN (International Bank Account Number)?
IBAN stands for 'International Bank Account Number.' It starts with a two-digit country code and then a two-digit control part, there is then a reference…
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How do I order a replacement Debit Card?
On your Online Banking Screen:1. Navigate to Manage accounts 2. Click on Replace a damaged debit card 3. Follow the on screen instructions to order…
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How far back can I view my historical transactions on Online Banking?
Transactions are viewable up to 5 years worth in total. PDF statements are available on a 12 month rolling basis on the 'Account Detail' screen. If you…
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How do I cancel an International Payment (BIP) or Same Day Payment (CHAPS) in Online Banking?
On your Online Banking 'Home' Screen: Click on 'Move Money' Click on 'Manage international and same day payments' Select the account you wish to…
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How can I add a beneficiary to pay via Online Banking?
From your Online Banking Home Screen, complete the following steps: To pay a person or Company: From the 'Home' screen - tap 'Pay' at the side of any…
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How do I order copies of my statements?
On your Online Banking Screen:1. Navigate to Manage accounts 2. Click on Copy account statements 3. If you need a duplicate statement there are a…