What is an IBAN (International Bank Account Number)?
IBAN stands for 'International Bank Account Number.' It starts with a two-digit country code and then a two-digit control part, there is then a reference…
How do I send a same day / CHAPS Payment?
You can self-serve by completing the below steps. From your Online Banking 'Home' screen: Click 'Move Money' - tab across top Click 'Same day payment…
I’ve lost or forgotten my membership number. How can I reset it?
On the Online Banking screen:1. Under Step 1 click Forgotten your membership number 2. Enter your Surname, Date of Birth, Card number and 3 -digit security…
How do I delete a saved payee?
On your Online Banking 'Home' Screen: Click 'Pay' from any of your accounts You will then need to select the account your payee is saved against - this…
When should I use an urgent currency International payment or a SEPA credit transfer?
Differences SEPA credit transfer Urgent currency payment In a hurry? This is for non-urgent payment. Your recipient will receive money…
What are the cut off times for sending payments via Online Banking?
If you want someone to receive your money by a certain time, you need to send it by a certain time. See our cut off times
Can I delete all my messages in my Inbox at once?
On your Online Banking Screen: 1. Select Profile2. Navigate to My documents and messages3. Click on Secure messages4. Under My messages click on the…
In payments, what does "Rejected by bank" mean?
This means that, unfortunately, we’ve had to reject your payment or transfer. Wish to call us to discuss this further? Please Contact us
Which are the SEPA countries?
These are the countries you can make SEPA credit transfers (non-urgent payments in Euros) to. European Payments Council - List of SEPA Scheme Countries SEPA…
How do I search for a payment?
Please log in to Online Banking. 1. Click on the name of your account to see more of it (under My accounts)2. You will now see more about the transactions…