Online Banking
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How can I change a payment beneficiary's details?
To change a beneficiary's details you will need to delete the existing beneficiary and follow the instructions to set up a new beneficiary: On your Online…
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How do I filter documents?
On your Online Banking Screen:1. Select the blue drop down arrow on the top right corner (under your name)2. Navigate to My documents and message3. Click…
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I’ve lost or forgotten my membership number. How can I reset it?
On the Online Banking screen:1. Under Step 1 click Forgotten your membership number 2. Enter your Surname, Date of Birth, Card number and 3 -digit security…
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I’ve lost or forgotten my five-digit passcode or my memorable word. How can I reset them?
On the Online Banking Screen:1. Under Step 1 enter your surname and your Barclays Wealth 12-digit membership number OR card number OR sort code…
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Where can I find foreign exchange rates?
From your Online Banking Screen: 1. Navigate to Move Money2. Click on International Payment 3. Within Step 1: Payments click on foreign exchange calculator…
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How do I search for a payment?
Please log in to Online Banking. 1. Click on the name of your account to see more of it (under My accounts)2. You will now see more about the transactions…
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What is an IBAN (International Bank Account Number)?
IBAN stands for 'International Bank Account Number.' It starts with a two-digit country code and then a two-digit control part, there is then a reference…
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In payments, what does Execution pending mean?
This means we’ve submitted your payment or transfer and it’s been verified or authorised. We’ll send it on the specified date.
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How can I add a beneficiary to pay via Online Banking?
From your Online Banking Home Screen, complete the following steps: To pay a person or Company: From the 'Home' screen - tap 'Pay' at the side of any…
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How do I order copies of my statements?
On your Online Banking Screen:1. Navigate to Manage accounts 2. Click on Copy account statements 3. If you need a duplicate statement there are a…