Online Banking
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What is an IBAN (International Bank Account Number)?
IBAN stands for 'International Bank Account Number.' It starts with a two-digit country code and then a two-digit control part, there is then a reference…
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How do I send a same day / CHAPS Payment?
You can self-serve by completing the below steps. From your Online Banking 'Home' screen: Click 'Move Money' - tab across top Click 'Same day payment…
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I’ve lost or forgotten my membership number. How can I reset it?
On the Online Banking screen:1. Under Step 1 click Forgotten your membership number 2. Enter your Surname, Date of Birth, Card number and 3 -digit security…
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How do I delete a saved payee?
On your Online Banking 'Home' Screen: Click 'Pay' from any of your accounts You will then need to select the account your payee is saved against - this…
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When should I use an urgent currency International payment or a SEPA credit transfer?
Differences SEPA credit transfer Urgent currency payment In a hurry? This is for non-urgent payment. Your recipient will receive money…
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What are the cut off times for sending payments via Online Banking?
If you want someone to receive your money by a certain time, you need to send it by a certain time. See our cut off times
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Can I delete all my messages in my Inbox at once?
On your Online Banking Screen: 1. Select Profile2. Navigate to My documents and messages3. Click on Secure messages4. Under My messages click on the…
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In payments, what does "Rejected by bank" mean?
This means that, unfortunately, we’ve had to reject your payment or transfer. Wish to call us to discuss this further? Please Contact us
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Which are the SEPA countries?
These are the countries you can make SEPA credit transfers (non-urgent payments in Euros) to. European Payments Council - List of SEPA Scheme Countries SEPA…
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How do I search for a payment?
Please log in to Online Banking. 1. Click on the name of your account to see more of it (under My accounts)2. You will now see more about the transactions…