Online Banking
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What do I do if I cannot remember my memorable word?
You can log in to Online Banking via PINsentry to change your memorable word if you cannot remember it:1. Under Step 1 enter your surname and your Barclays…
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What do I do if I've lost my PINSentry or don't have it to hand?
If you have lost / misplaced your PINsentry, you have the following three options: If you have lost your PINsentry device, you can contact us to…
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Where can I find foreign exchange rates?
From your Online Banking Screen: 1. Navigate to Move Money2. Click on International Payment 3. Within Step 1: Payments click on foreign exchange calculator…
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How do I send a message?
Log in to Online Banking with either PINsentry Card Reader or Mobile PINsentry. You can then access 'Chat' by clicking on the 'Message us' link found…
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In payments, what does Pending mean?
This means we’ve started execution of the payment or transfer but the payment has not cleared our payment processes yet.
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What are your USD routing details?
For inward payments in US dollars only: Provide the remitting bank with your Barclays: Account Number Sort Code SWIFT code US correspondent SWIFT code…
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How do I send a same day / CHAPS Payment?
You can self-serve by completing the below steps. From your Online Banking 'Home' screen: Click 'Move Money' - tab across top Click 'Same day payment…
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How do I filter documents?
On your Online Banking Screen:1. Select the blue drop down arrow on the top right corner (under your name)2. Navigate to My documents and message3. Click…
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I’ve lost or forgotten my membership number. How can I reset it?
On the Online Banking screen:1. Under Step 1 click Forgotten your membership number 2. Enter your Surname, Date of Birth, Card number and 3 -digit security…
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I’ve lost or forgotten my five-digit passcode or my memorable word. How can I reset them?
On the Online Banking Screen:1. Under Step 1 enter your surname and your Barclays Wealth 12-digit membership number OR card number OR sort code…