How do I give my accounts 'nicknames'?
You can self-serve by completing the following steps. From your 'Home' screen: You can edit the name of your account by hovering over the existing name Click…
What does Deduct all charges from the payment mean?
This is when all the charges are deducted from the money you’re transferring.So your recipient will receive less than the amount you specified. Important Since…
How many days in advance can I arrange a transfer?
You can set up a transfer 365 days in advance. The date you choose is the date the money will leave your account. You can only choose UK banking…
What do the charge options mean?
Deduct from the payment By choosing this option we will debit all charges associated with this transfer from the payment you have requested. The…
What are sent documents?
These are documents you’ve sent us via Online Banking secure messages.
How do I change a statement delivery preference?
You can update your preferences via Online Banking by completing the following steps. From the Online Banking 'Home' screen: Click 'Profile' Click…
Do I need to delete my personal details from this computer?
Are you selling this computer, giving it away, or throwing it away?Or is it a public computer?Then we would strongly recommend you delete any saved personal…
Can I set up more than one payment type at the same time?
Unfortunately, no. If you want to set up more than one payment or transfer from the same account, you’ll have to do so individually.
How can I view my Statements in Online Banking?
Personal clients can view their statements immediately View Statements - From your 'Home screen': Tap on the 'Profile' icon - top right of your screen Under…
What are received documents?
These are documents we’ve sent you via Online Banking secure messages.