Online Banking
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How do I stop an internet banking payment I have made from debiting my account?
If you wish to cancel a payment you have made using Online Banking, please contact us to discuss.
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What is LIBOR?
This is the London Interbank Offered Rate booked for the deal. LIBOR is the average interest rate that leading London banks charge when lending to other…
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In payments, what does carried forward mean?
When completing an online payment, if you see the payment status 'carried forward' please contact us so we can ensure your payment is completed…
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Is it safe to save my details?
Yes, because we only save your surname and membership number. To log in, you still need to provide your secret passcode and memorable word, which we don’t…
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I’m trying to stop a cheque via Online Banking but the account I used for the cheque isn’t listed. What should I do?
Please Contact Us, we'll be happy to help.
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How can I make a Bill Payment on Online Banking?
You can self-serve via Online Banking by following the below steps: From the Online Banking 'Home' screen: Click 'Pay' Select the account…
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In payments, what does carried forward mean?
When completing an online payment, if you get the payment status 'carried forward' please contact us so we can ensure your payment is completed without…
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Can I set up more than one payment type at the same time?
Unfortunately, no. If you want to set up more than one payment or transfer from the same account, you’ll have to do so individually.
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What are sent documents?
These are documents you’ve sent us via Online Banking secure messages.
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What do the charge options mean?
Deduct from the payment By choosing this option we will debit all charges associated with this transfer from the payment you have requested. The…