Online Banking
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How do I change my five-digit passcode?
1. Select the blue drop down arrow on the top right corner (under your name)2. Navigate to My Details and Change passcode and memorable word3. Follow the…
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Do I need to delete my personal details from this computer?
Are you selling this computer, giving it away, or throwing it away?Or is it a public computer?Then we would strongly recommend you delete any saved personal…
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How do I set up my preferences?
On your Online Banking 'Home' Screen: 1. Click on 'Profile' 2. Under 'Communication preferences' you will find options for Statement and…
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What does Deduct all charges from the payment mean?
This is when all the charges are deducted from the money you’re transferring.So your recipient will receive less than the amount you specified. Important Since…
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What should I do if I don’t recognise some of the transactions on my account?
Your security is our utmost priority.This is why we display your last log in date whenever you log in.Didn't log in on that date? Check there are no suspicious…
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What are the different ways you could charge me when I make transfers?
International Payments There are three main ways you could be charged. Deduct all charges from the payment. Debit all charges from the account. Debit…
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What is an auto rollover for Treasury Deposits?
To help you control your deposits with ease, we automatically reinvest – or rollover – your money into a new deal after a set term. You can either…
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What is the difference between the interest amount and interest rate?
The interest amount is the total interest you must pay on the deal. The interest rate is the rate at which the interest is calculated.
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If I change to online statements, can I change back to paper statements?
Yes, you can. To change back to paper statements, complete the following steps:1. Select Profile2. Navigate to Communication Preferences3. Click on…
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How do I give my accounts 'nicknames'?
You can self-serve by completing the following steps. From your 'Home' screen: You can edit the name of your account by hovering over the existing name Click…