Online Banking
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What is SEPA?
SEPA stands for Single Euro Payments Area. Devised by the European Central Bank and the EC, it is a single payment market in the UK. The advantages of…
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What is the start date of an option?
The start date is when you can begin to exercise your option to buy the shares.
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The account for the chequebook I want to order isn’t listed. What should I do?
The list only includes accounts registered with Online Banking that have chequebooks. Want a chequebook for an account not listed? Please call us,…
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What’s a passcode?
Your passcode is your five-digit password that you use to log in to Online Banking. We recommend you change your passcode regularly to maximise your security.
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How can I receive my statements electronically / go paperless?
You can update your preferences via Online Banking by completing the following steps. From your Online Banking 'Home' screen: Click 'Profile' Click…
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What is the auto-rollover period for Treasury Deposits?
To help you control your Deposits with ease, we automatically reinvest – or rollover – your money into a new deal after a set term. The auto-rollover…
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What is the maturity date?
The maturity date is the last date you can exercise your option.
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How do I cancel a Sterling Standing Order / regular payment?
To Cancel a Sterling Standing Order complete the following steps: From the Homescreen scroll down to navigation bar of icons and select 'Manage…
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How do I change my five-digit passcode?
1. Select the blue drop down arrow on the top right corner (under your name)2. Navigate to My Details and Change passcode and memorable word3. Follow the…
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What does Debit only UK charges from the account mean?
This is when the UK charges for transferring money are taken from your account.Any international charges will be taken from the money you’re transferring.So…