Banking
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My Standing Order is due to be paid over a weekend, when will it be debited from my account?
If the day your Standing Order is due to be paid falls on a Saturday or Sunday (a non working day), it will not be paid until the next working day. Please…
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How can I pay cash into my Barclays account?
If you would like to pay cash into a Barclays account (either your own, or a third party account), you will need your Barclays Debit Card, or a pre-printed…
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How can I contact you?
Whether you have a question relating to Online Banking to ask, or would like to make a general servicing enquiry, we will be pleased to assist you. To…
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How do I download / order an interim statement?
You can view your Statements immediately. Via Online Banking View Statements From your 'Home screen': Tap…
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A cheque I've paid into my account has been 'Returned Unpaid'. What happens next?
There are several reasons why a cheque may be returned unpaid. As the client it is up to you to take the matter up with the person(s) who issued…
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International (Personal) Client
For Online Banking assistance and for all your general servicing requirements: Online Banking Members can contact us via our secure messaging service Alternatively,…
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How do I find my account number and sort code?
You can find them both in a number of places: Printed on the bottom of your debit card Printed in the top right hand corner of your paper statement In…
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How can I change my address?
You can change your address, telephone number and email address via Online Banking and Mobile Banking or by Telephone Via Online Banking Please…
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How do I cancel a payment request made in error, or get my money back if already sent in error?
It is possible to cancel a payment or Recall funds that have already been sent but it is dependant on how quickly you contact us following the error. Please…
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I've made an International Payment, when will it be received?
We cannot tell you exactly when the recipient's account will be credited, because this depends on the banking practices of the other country concerned,…