Banking
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My standing order is due to be paid over a weekend, when will it be debited from my account?
If the day your standing order is due to be paid falls on a Saturday or Sunday (a non working day) it will not be paid until the next working day. Please…
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How can I contact you?
Whether you have a question relating to online banking to ask, or would like to make a general servicing enquiry, we will be pleased to assist you. To…
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How do I find my account number and sort code?
You can find them both in a number of places: Printed on the bottom of your debit card Printed in the top right hand corner of your statement In Online…
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International (Personal) Client
For Online Banking assistance and for all your general servicing requirements: Online Banking Members can contact us via our secure messaging service Alternatively,…
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What is a paying-in book?
This contains a number of paying-in slips which include details to identify your bank account. You complete one each time you want to pay cash or cheques…
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What do the abbreviations / icons mean on my statement?
Any abbreviation / icon which appears next to a transaction on your statement will appear with an explanation, above your transaction listing. If you require…
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A cheque I've paid into my account has been 'Returned Unpaid'. What happens next?
There are several reasons why a cheque may be returned unpaid. As the client it is up to you to take the matter up with the person(s) who issued…
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What is the difference between a Standing Order and a Direct Debit?
With standing orders, you are giving your bank or building society an instruction to pay a certain individual/institution's bank account a set sum at regular…
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How do I cancel a payment request made in error or get my money back if already sent in error?
It is possible to cancel a payment or Recall funds that have already been sent but it is dependant on how quickly you contact us following the error. Please…
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What are the opening hours for your Isle of Man branches?
Our Douglas branch is open: Days Opening Hours Monday, Tuesday, Thursday, Friday 09.15am - 4.30pm Wednesday 10.00am - 4.30pm Saturday 09.30am…