How do I find my account number and sort code?
You can find them both in a number of places: Printed on the bottom of your debit card Printed in the top right hand corner of your paper statement In…
I have been given a cheque by someone whose bank is outside of the UK, can I still pay this into my account?
A foreign cheque, one drawn on a bank outside of the UK, can be paid into your account using services called 'Negotiation' or 'Collection'. You do this…
What is the difference between a Standing Order and a Direct Debit?
With Standing Orders, you are giving your bank or building society an instruction to pay a certain individual / institution's bank account a set sum at…
Can I pay a cheque into an account by mail?
The following information is for clients of Barclays International & Crown Dependencies only. We are unable to process any cheques for customers of…
Can I post you a cheque to pay into my International Bank Account?
Yes. Please send cheques with a completed paying in slip to us. If you do not have a paying in slip, please write the sort code and account number of the…
How can I receive a copy of a cheque?
If you wish to obtain a copy of a cheque, that has already been debited from your account, please Contact Us to order.
Where can I find details of your Tariff?
Clients who are residents of the Channel Islands and Isle of Man Here are details of your Tariff International Clients Here are details of your Tariff…
How can I order a "Certificate of Interest"?
There are a number of options available to you. Via Online Banking You can self-serve by completing the following steps: You can order…
How can I make a complaint?
We're sorry that you feel the need to complain, but letting us know when you are unhappy with our service gives us the opportunity to put matters right…
What are my account Terms and Conditions?
When you opened your first account, you signed a Client Agreement. Your Client Agreement outlined your Terms and Conditions, which we update from time…