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What is the payment reference?
We ask you to add a payment reference when sending money to a person or company. This payment reference could be: 1. …
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My standing order is due to be paid over a weekend, when will it be debited from my account?
If the day your standing order is due to be paid falls on a Saturday or Sunday (a non working day) it will not be paid until the next working day. Please…
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How can I contact you?
Whether you have a question relating to online banking to ask, or would like to make a general servicing enquiry, we will be pleased to assist you. To…
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How do I find my account number and sort code?
You can find them both in a number of places: Printed on the bottom of your debit card Printed in the top right hand corner of your paper statement In…
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What is an 'Activation Code'?
Once you register, you will then to obtain an Activation Code to activate your Barclays app: The Activation Code only lasts for 24 hours The Activation…
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How do I cancel a payment request made in error or get my money back if already sent in error?
It is possible to cancel a payment or Recall funds that have already been sent but it is dependant on how quickly you contact us following the error. Please…
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International (Personal) Client
For Online Banking assistance and for all your general servicing requirements: Online Banking Members can contact us via our secure messaging service Alternatively,…
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Where can I get an 'Activation Code' from?
You can call the Client Service Centre - Contact Us
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Can I add a new payee using the Barclays app?
Yes you can. To add a new person or company to your list of payees, you will need to: Choose 'Pay someone new' Search by company name, or enter the beneficiary…
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A cheque I've paid into my account has been 'Returned Unpaid'. What happens next?
There are several reasons why a cheque may be returned unpaid. As the client it is up to you to take the matter up with the person(s) who issued…