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What is the payment reference?
We ask you to add a payment reference when sending money to a person or company. This payment reference could be: 1. …
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My standing order is due to be paid over a weekend, when will it be debited from my account?
If the day your standing order is due to be paid falls on a Saturday or Sunday (a non working day) it will not be paid until the next working day. Please…
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How do I find my account number and sort code?
You can find them both in a number of places: Printed on the bottom of your debit card Printed in the top right hand corner of your paper statement In…
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How can I contact you?
Whether you have a question relating to online banking to ask, or would like to make a general servicing enquiry, we will be pleased to assist you. To…
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What is an 'Activation Code'?
Once you register, you will then to obtain an Activation Code to activate your Barclays app: The Activation Code only lasts for 24 hours The Activation…
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What’s a memorable word?
Your memorable word is a word between six and eight characters. For security reasons, we asked you to come up with this word when you used Online Banking…
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International (Personal) Client
For Online Banking assistance and for all your general servicing requirements: Online Banking Members can contact us via our secure messaging service Alternatively,…
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A cheque I've paid into my account has been 'Returned Unpaid'. What happens next?
There are several reasons why a cheque may be returned unpaid. As the client it is up to you to take the matter up with the person(s) who issued…
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What is a paying-in book?
This contains a number of paying-in slips which include details to identify your bank account. You complete one each time you want to pay cash or cheques…
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What are the cut off times for sending payments via Online Banking?
If you want someone to receive your money by a certain time, you need to send it by a certain time. See our cut off times