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I've made a payment online, how do I know if it's been successful?
From your Online Banking 'Home' Screen: Click on 'Move Money' Click on 'Track payments' From the drop down menu, select the account you wish to see payment…
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What's the best type of memorable word?
The best memorable word is memorable but safe. For your security, we’ll regularly prompt you to change your memorable word. Your memorable word can: Be…
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What are your Opening Hours for Telephone Banking?
Private Bank Clients Our Telephone Banking Service is open: Days Opening Hours Monday - Friday 09.00 - 17.00 Saturday - Sunday Closed Please…
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What’s a memorable word?
Your memorable word is a word between six and eight characters. For security reasons, we asked you to come up with this word when you used Online Banking…
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How can I view, change or cancel a Future Payment, Standing Order or Direct Debit (Sterling only) via Online Banking?
From your Online Banking Screen: 1. Navigate to Move Money2. Click on Transfers, Standing Orders and Direct Debits 3. Select your account4. Select what…
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What is a National Clearing Code (NCC) / American Bankers Association Code (ABA)?
When making payments to countries where the National Clearing Code (NCC) (also known as a Routing Code) is the preferred method of routing payments, the…
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How can I get a replacement chequebook and/or paying-in book?
We’ll automatically send you chequebooks and paying-in books when your current one(s) near completion. Alternatively: Please use Online Banking…
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How do I filter documents?
On your Online Banking Screen:1. Select the blue drop down arrow on the top right corner (under your name)2. Navigate to My documents and message3. Click…
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What is a paying-in book?
A paying-in book contains a number of paying-in slips which include details to identify your bank account. You complete one each time you want to…
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How can I view the Direct Debits on my account?
To view your Direct Debits complete the following steps. From your 'Home' screen Tap 'Pay & Transfer' Tap 'Manage your payments' Tap 'Manage Direct…