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Why is my card not working when there are cleared funds in my account?
We’re sorry to hear that your card isn’t working. There are various reasons that can lead to a card working properly or payments being rejected when…
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What’s a memorable word?
Your memorable word is a word between six and eight characters. For security reasons, we asked you to come up with this word when you used Online Banking…
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I've made a payment online, how do I know if it's been successful?
From your Online Banking 'Home' Screen: Click on 'Move Money' Click on 'Track payments' From the drop down menu, select the account you wish to see payment…
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What if I get my debit card PIN wrong?
You have three chances to enter your PIN correctly. If you enter your PIN incorrectly three times in a row, your PIN will be locked. This will happen…
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How can I view, change or cancel a Future Payment, Standing Order or Direct Debit (Sterling only) via Online Banking?
From your Online Banking Screen: 1. Navigate to Move Money2. Click on Transfers, Standing Orders and Direct Debits 3. Select your account4. Select what…
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How do I add a 'Temporary Freeze' to my Debit Card?
If you have mislaid your Debit Card, you can add a 'Temporary Freeze' to the Card, which will give you time to look for it, whilst the card is disabled…
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What is an 'Activation Code'?
Once you register, you will then be able to obtain an Activation Code to activate your Barclays app: The Activation Code only lasts for 24 hours The Activation…
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What is a National Clearing Code (NCC) / American Bankers Association Code (ABA)?
When making payments to countries where the National Clearing Code (NCC) (also known as a Routing Code) is the preferred method of routing payments, the…
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What is a paying-in book?
A paying-in book contains a number of paying-in slips which include details to identify your bank account. You complete one each time you want to…
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How can I locate a local or specific Branch or Cash Machine?
You can locate a Branch or Cash Machine by completing the following steps. From your Barclays app 'Home' screen: Tap 'Help' Tap 'Find a Branch or Cash…