Online Banking
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How do I cancel a regular overseas payment / standing order?
To cancel please Contact Us
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How do I cancel a Sterling Standing Order / regular payment?
To Cancel a Sterling Standing Order complete the following steps: From the Homescreen scroll down to navigation bar of icons and select 'Manage…
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How do I suspend the alerts?
It is possible to apply a permanent or temporary suspension to your Text Alert Preferences. To apply a temporary suspension to the alerts between two…
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Can I save my membership number and surname, so I don’t have to type them every time I log in?
Yes, you can. When you log in to Online Banking on a private device, please click in the box next to Remember me. (This is below where you type your…
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What is SEPA?
SEPA stands for Single Euro Payments Area. Devised by the European Central Bank and the EC, it is a single payment market in the UK. The advantages of…
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In payments, what does Cancellation Failed mean?
This means that, unfortunately, we tried to cancel the payment as you requested, but failed. The payment or transfer has therefore been completed.
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How do I view transactions on my account Online?
To quickly view the latest transactions on your account: From your 'Home' screen Tap on 'Show Recent Transactions', below the sort code & account…
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What’s a passcode?
Your passcode is your five-digit password that you use to log in to Online Banking. We recommend you change your passcode regularly to maximise your security.
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What is the overdraft limit?
This is the maximum amount we’ve authorised you to borrow.
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In payments, what does Manual processing mean?
This means we’re manually processing your payment. Please check the statement of the account you’ve paid from to check we’ve made the payment.