How do I suspend the alerts?

It is possible to apply a permanent or temporary suspension to your Text Alert Preferences.

To apply a temporary suspension to the alerts between two dates in the future

Select the ‘Temporarily suspend alerts’ check box and add the ‘From’ and ‘To’ dates in the boxes underneath.

You can cancel a temporary suspension at any time by unchecking the ‘Temporarily suspend alerts’ check box and removing any ‘From’ and ‘To’ dates.

If you wish to opt out of receiving an alert for an account Then you can do so on the Text alert preferences screen by unchecking the alert which you no longer wish to receive, and clicking ‘NEXT’.
If you wish to unsubscribe from all the balance alerts on an account You can click ‘CLEAR ALL’ which will clear all checked boxed and balance amounts, and click ‘NEXT’.
If you wish to remove preferences on more than one account then you must repeat the above for each account.

 You can reapply preferences at any time in the future. It could take up to 48hours for your preferences to be updated.

How helpful did you find this article?

Thank you for leaving some feedback

Thank you for taking the time to leave some feedback. We will use this information to improve our service.

Sorry this didn't answer your question

Please take a moment to leave some feedback, using the form below. PLEASE NOTE: Do not include any personal or account details: we cannot answer specific questions about your account.

Thank you for your rating

Please tell us why you found it useful using the form below. PLEASE NOTE: Do not include any personal or account details: we cannot answer specific questions about your account.

Top questions within Text Message Service