Security
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What is Social Engineering and do I need to do anything to protect myself?
Social engineering is a term that describes a non-technical kind of intrusion that relies heavily on human interaction and often involves tricking other…
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What is Anti-virus protection?
Anti-virus software is used to prevent, detect and remove known viruses. When you use anti-virus software, ensure that you carry out regular software…
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What are software updates and patches?
Software updates and patches close holes – or weaknesses – in your computer’s software. So it’s important to keep them up to date…
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What is the 'Additional Income' (Money Mules) email scam that I've been made aware of?
The majority of UK bank accounts do not let you make online or cross-border transfers from abroad. Since most online fraudsters tend to be based abroad,…
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How secure is your website?
We take the security of your financial information seriously, and take every step to protect you online. We also use the latest technology, including…
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What does the term 'Phishing' mean?
Phishing is the term used when fraudsters gather confidential information by sending out emails, instant messages that direct individuals to bogus websites…
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Why should I take care when downloading things?
Downloads can be used by fraudsters to install malicious software onto your computer. This software can be used to steal your personal details and identity. To…
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What is a personal firewall?
A personal firewall protects your computer. It works as a barrier between your personal computer and the Internet, stopping malicious software from attacking…
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Why should I take care before opening email attachments?
Email attachments are a common way to spread viruses. Be wary of attachments sent to you by email, especially if you don’t recognise the sender. Does…
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Why should I be wary of using public computers?
If you use public computers, including Internet cafés and wireless hotspots, it’s more likely your online details could be compromised. To…