Payments
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What are the cut off times for sending payments via Online Banking?
If you want someone to receive your money by a certain time, you need to send it by a certain time. See our cut off times
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How can I set up a regular payment / standing order?
On your Online Banking Screen:1. Navigate to Move Money2. Click on Set up a standing order3. Choose the account you want to make the payment from4.…
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What is a SEPA Credit Transfer?
Introduced in January 2008, this service is for non-urgent payment in Euros to the following countries: SEPA countries are the EU countries and their territories…
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How do I set up a payment to a new payee?
On your Online Banking Screen:1. Navigate to Move money2. Click on Make a payment 3. Choose the account you want to make the payment from4. Select Pay…
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In payments, what does "Rejected by bank" mean?
This means that, unfortunately, we’ve had to reject your payment or transfer. Wish to call us to discuss this further? Please Contact us
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How do I set up an international payment?
On your Online Banking "Home" Screen: 1. Navigate to Move money2. Click on International payment3. Choose the account you want to make the payment from4.…
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How do I change a direct debit or set up a new one?
Unlike standing orders, direct debits are administered by the company you’re paying. So, unfortunately, you can’t set up or change a direct debit through…
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How can I see a list of all the standing orders and direct debits I’m paying?
From your Online Banking Screen: 1. Navigate to Move Money2. Click on Transfers, Standing Orders and Direct Debits 3. Select your account you want to search…
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Which are the SEPA countries?
These are the countries you can make SEPA credit transfers (non-urgent payments in Euros) to. European Payments Council - List of SEPA Scheme Countries SEPA…
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What is the latest cleared / available balance?
Your available balance is the most up to date balance, excluding any uncleared cheques paid into your account and any payments made that haven't been processed…