Payments
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When will you process my payment?
Please view our cut off times.
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In payments, what does carried forward mean?
When completing an online payment, if you see the payment status 'carried forward' please contact us so we can ensure your payment is completed…
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Can I set up more than one payment type at the same time?
Unfortunately, no. If you want to set up more than one payment or transfer from the same account, you’ll have to do so individually.
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What does Debit all charges from the account mean?
This is when all the charges for transferring money are taken from your account.So your recipient will receive the full amount you specified. Important As…
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What does Debit only UK charges from the account mean?
This is when the UK charges for transferring money are taken from your account.Any international charges will be taken from the money you’re transferring.So…
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How many days in advance can I arrange a transfer?
You can set up a transfer 365 days in advance. The date you choose is the date the money will leave your account. You can only choose UK banking…
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What do the charge options mean?
Deduct from the payment By choosing this option we will debit all charges associated with this transfer from the payment you have requested. The…