Payments
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How do I find out more about my accounts?
Please log in to Online Banking. 1. Click on the name of your account to see more of it (under My accounts)2. You will now see more about the transactions…
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In payments, what does Cancellation Failed mean?
This means that, unfortunately, we tried to cancel the payment as you requested, but failed. The payment or transfer has therefore been completed.
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What does Deduct all charges from the payment mean?
This is when all the charges are deducted from the money you’re transferring.So your recipient will receive less than the amount you specified. Important Since…
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What are the different ways you could charge me when I make transfers?
International Payments There are three main ways you could be charged. Deduct all charges from the payment. Debit all charges from the account. Debit…
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What is an auto rollover for Treasury Deposits?
To help you control your deposits with ease, we automatically reinvest – or rollover – your money into a new deal after a set term. You can either…
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What is the difference between the interest amount and interest rate?
The interest amount is the total interest you must pay on the deal. The interest rate is the rate at which the interest is calculated.
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How do I stop an internet banking payment I have made from debiting my account?
If you wish to cancel a payment you have made using Online Banking, please contact us to discuss.
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What is LIBOR?
This is the London Interbank Offered Rate booked for the deal. LIBOR is the average interest rate that leading London banks charge when lending to other…
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In payments, what does carried forward mean?
When completing an online payment, if you see the payment status 'carried forward' please contact us so we can ensure your payment is completed…
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How can I make a Bill Payment on Online Banking?
You can self-serve via Online Banking by following the below steps: From the Online Banking 'Home' screen: Click 'Pay' Select the account…