Payments
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How do I cancel a regular overseas payment / standing order?
To cancel please Contact Us
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What is SEPA?
SEPA stands for Single Euro Payments Area. Devised by the European Central Bank and the EC, it is a single payment market in the UK. The advantages of…
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For foreign exchange deals, what does the remaining balance mean?
This is the amount left if the deal hasn’t been fully exercised.
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How can I make a Bill Payment on Online Banking?
You can self-serve via Online Banking by following the below steps: From the Online Banking 'Home' screen: Click 'Pay' Select the account…
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How do I cancel a Sterling Standing Order / regular payment?
To Cancel a Sterling Standing Order complete the following steps: From the Homescreen scroll down to navigation bar of icons and select 'Manage…
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What are the different ways you could charge me when I make transfers?
International Payments There are three main ways you could be charged. Deduct all charges from the payment. Debit all charges from the account. Debit…
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How do I find out more about my accounts?
Please log in to Online Banking. 1. Click on the name of your account to see more of it (under My accounts)2. You will now see more about the transactions…
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How do I pay a company in the UK?
You can self-serve via Online Banking, by following the below steps: From the 'Home' screen: Click 'Pay' at the side of any account Choose the account…
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What is the start date of an option?
The start date is when you can begin to exercise your option to buy the shares.
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How do I make an urgent payment in any currency?
From your Online Banking Home Screen: 1. Navigate to Move Money2. Click on International Payment 3. Following the on screen instructions to make an international…