Payments
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What is the closing balance?
This is the total amount you had in your account at the close of business last night.
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How do I cancel a Direct Debit?
On your Online Banking Screen: 1. Navigate to Move Money2. Click on Transfers, Standing Orders and Direct Debits 3. Select your account4. Select Direct…
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How can I make a transfer to another one of my accounts?
From your Online Banking Home Screen: Select the Account you want to transfer from Tap the 'Transfer' icon to the right of your account balance Select…
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How do I cancel a Foreign Currency Account Transfer in Online Banking?
On your Online Banking 'Home' Screen: Click on 'Move Money' Click on 'Foreign currency account transfers' Select the account you wish to view and…
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How do I make an urgent payment in any currency?
From your Online Banking Home Screen: 1. Navigate to Move Money2. Click on International Payment 3. Following the on screen instructions to make an international…
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What is the overdraft limit?
This is the maximum amount we’ve authorised you to borrow.
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How do I cancel a regular overseas payment / standing order?
To cancel please Contact Us
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Check Details
Please check the details carefully. If you want to change anything, select Back and make the changes on the previous screen.
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How do I pay a company in the UK?
You can self-serve via Online Banking, by following the below steps: From the 'Home' screen: Click 'Pay' at the side of any account Choose the account…
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What is SEPA?
SEPA stands for Single Euro Payments Area. Devised by the European Central Bank and the EC, it is a single payment market in the UK. The advantages of…