What are the different ways you could charge me when I make transfers?
International Payments There are three main ways you could be charged. Deduct all charges from the payment. Debit all charges from the account. Debit…
How can I make a Bill Payment on Online Banking?
You can self-serve via Online Banking by following the below steps: From the Online Banking 'Home' screen: Click 'Pay' Select the account…
What is the closing balance?
This is the total amount you had in your account at the close of business last night.
How can I make an international payment to someone I normally pay in the UK?
Even though you normally pay your recipient in the UK, you'll need to set the payment up again from the beginning. To make an International Payment,…
What is the overdraft limit?
This is the maximum amount we’ve authorised you to borrow.
How do I change a Sterling Standing Order / Regular Payment?
On your Online Banking Screen: From your Home screen scroll down to the navigation icon bar Tap 'Manage your payments' Tap 'Personal' for account type Select…
How do I cancel a Sterling Standing Order / regular payment?
To Cancel a Sterling Standing Order complete the following steps: From the Homescreen scroll down to navigation bar of icons and select 'Manage…
What is SEPA?
SEPA stands for Single Euro Payments Area. Devised by the European Central Bank and the EC, it is a single payment market in the UK. The advantages of…
In payments, what does Cancellation Failed mean?
This means that, unfortunately, we tried to cancel the payment as you requested, but failed. The payment or transfer has therefore been completed.
In payments, what does carried forward mean?
When completing an online payment, if you get the payment status 'carried forward' please contact us so we can ensure your payment is completed without…