Payments
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How do I find out more about my accounts?
Please log in to Online Banking. 1. Click on the name of your account to see more of it (under My accounts)2. You will now see more about the transactions…
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How do I cancel a regular overseas payment / standing order?
To cancel please Contact Us
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What is the maturity date?
The maturity date is the last date you can exercise your option.
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How do I cancel a Foreign Currency Account Transfer in Online Banking?
On your Online Banking 'Home' Screen: Click on 'Move Money' Click on 'Foreign currency account transfers' Select the account you wish to view and…
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How do I change a Sterling Standing Order / Regular Payment?
On your Online Banking Screen: From your Home screen scroll down to the navigation icon bar Tap 'Manage your payments' Tap 'Personal' for account type Select…
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What is the auto-rollover period for Treasury Deposits?
To help you control your Deposits with ease, we automatically reinvest – or rollover – your money into a new deal after a set term. The auto-rollover…
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How can I make a payment in a currency that isn’t listed?
We have a large list of currencies. However, if you’d like to make a payment with a currency that isn’t on our list, please Contact Us
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In payments, what does Manual processing mean?
This means we’re manually processing your payment. Please check the statement of the account you’ve paid from to check we’ve made the payment.
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Can I save a new layout for my statements?
Sorry, no, you can’t. You can only change your layout for your current session. When you next log in, your statement will change back to the standard…
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In payments, what does Cancellation Failed mean?
This means that, unfortunately, we tried to cancel the payment as you requested, but failed. The payment or transfer has therefore been completed.