General

  • Why should I take care when downloading things?

    Downloads can be used by fraudsters to install malicious software onto your computer. This software can be used to steal your personal details and identity. To…

  • What is a personal firewall?

    A personal firewall protects your computer. It works as a barrier between your personal computer and the Internet, stopping malicious software from attacking…

  • What are Trojans?

    A Trojan is a malicious ‘hidden’ program that is installed when you download a program you want.  Sometimes a Trojan can cause damage to your…

  • What are software updates and patches?

    Software updates and patches close holes – or weaknesses – in your computer’s software. So it’s important to keep them up to date to protect your…

  • How can I keep my passcodes, PINs and memorable words safe?

    To keep your security information safe: Never give personal or account details to anyone who contacts you unexpectedly – even if they claim to be from…

  • How can I keep my documents safe?

    To keep your personal documents safe: Keep them safely locked away at home or at your bank Contact the issuing organisation immediately if your documents…