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How long will it take to update my information?
We’ll usually update your details within five working days. It all depends on your request.
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How do I make an International Payment?
You can self-serve by completing the following steps: Tap 'Pay & Transfer' Tap 'International Payment' Choose the amount you want to send in…
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I’ve lost or forgotten my membership number. How can I reset it?
On the Online Banking screen:1. Under Step 1 click Forgotten your membership number 2. Enter your Surname, Date of Birth, Card number and 3 -digit security…
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How do I download a Statement on my account?
You have several options available to Download a Statement: Via Online Banking Available immediately On your Online Banking Screen, follow the…
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How can I turn off / on the cash machine feature, so I am unable / able to withdraw from an ATM?
You can self-serve via the Barclays App by following the below steps: From your Barclays app 'Home' screen: In 'Quick Links' - Tap 'Cards' Scroll…
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How can I change the 'log-out time' of The Barclays app on my device?
Whether you're in the app or have it open, for your security, we'll automatically log you out if you don't use it for a certain amount of time. You can…
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How can I obtain a certificate of interest for my savings accounts?
We’ll send you a statement for your personal accounts after 5 April, the end of the UK tax year. Your statement will contain a summary of the interest…
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Why would I 'reset' the Barclays app?
If you suspect that someone knows your passcode, or you wish to change the account that you initially registered to the Barclays app (eg from a Personal…
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What is the difference between a Standing Order and a Direct Debit?
With Standing Orders, you are giving your bank or building society an instruction to pay a certain individual / institution's bank account a set sum at…
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How long will it take to receive my replacement Barclaycard Credit Card?
Delivery will take: UK 6 - 8 working days Europe 8 - 12 working days Rest of the World 12 - 17 working days