Ask a question
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How long does it take to open an account with you?
It varies. If we receive a fully completed application from you, and your circumstances are straightforward, your account will probably be open in six…
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My mobile phone is lost or stolen – what should I do?
Please Contact Us immediately. We’re here to help twenty-four hours a day, seven days a week.
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I’ve lost or forgotten my five-digit passcode or my memorable word. How can I reset them?
On the Online Banking Screen:1. Under Step 1 enter your surname and your Barclays Wealth 12-digit membership number OR card number OR sort code…
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How can I order a "Certificate of Interest"?
There are a number of options available to you. Via Online Banking You can self-serve by completing the following steps: You can order…
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What is an IBAN (International Bank Account Number)?
IBAN stands for 'International Bank Account Number.' It starts with a two-digit country code and then a two-digit control part, there is then a reference…
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Where can I find foreign exchange rates?
From your Online Banking Screen: 1. Navigate to Move Money2. Click on International Payment 3. Within Step 1: Payments click on foreign exchange calculator…
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What are the cut off times for sending payments via Online Banking?
If you want someone to receive your money by a certain time, you need to send it by a certain time. See our cut off times
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A cash machine didn't give me my money but it appears on my statement. Can I request my money back?
Transactions at a Barclays cash machine in the UK, Channel Islands or Isle of Man are usually refunded within 2 working days. Transactions anywhere else…
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Can I use any mobile device to access the Barclays app?
Yes. You can access your accounts using any web-enabled mobile device that allows 'SSL-enabled web traffic' (i.e. https), such as: an Apple device…
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What are the opening hours for your Guernsey Branch?
Our Guernsey Branch is open during the following times: Day Opening Hours Monday 08.30 - 16.00 Tuesday 08.30 - 16.00 Wednesday 09.30 - 16.00 Thursday 08.30…