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How do I pay a saved beneficiary on my Barclays app?
You can self-serve using your Barclays app, by completing the below steps. From your Barclays app 'Home' screen: Tap 'Pay & Transfer' Tap 'Pay a recent…
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Can I set up more than one payment type at the same time?
Unfortunately, no. If you want to set up more than one payment or transfer from the same account, you’ll have to do so individually.
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What are received documents?
These are documents we’ve sent you via Online Banking secure messages.
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I’m trying to stop a cheque via Online Banking but the account I used for the cheque isn’t listed. What should I do?
Please Contact Us, we'll be happy to help.
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How can I keep my personal information secure?
To keep your personal information secure: Check your credit file frequently This is especially important if you’ve recently removed house, or…
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What are software updates and patches?
Software updates and patches close holes – or weaknesses – in your computer’s software. So it’s important to keep them up to date…
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How do I set up my preferences?
On your Online Banking 'Home' Screen: 1. Click on 'Profile' 2. Under 'Communication preferences' you will find options for Statement and…
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What do the charge options mean?
Deduct from the payment By choosing this option we will debit all charges associated with this transfer from the payment you have requested. The…
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In payments, what does carried forward mean?
When completing an online payment, if you see the payment status 'carried forward' please contact us so we can ensure your payment is completed…
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How do I change a statement delivery preference?
You can update your preferences via Online Banking by completing the following steps. From the Online Banking 'Home' screen: Click 'Profile' Click…