Ask a question
-
How secure is your website?
We take the security of your financial information seriously, and take every step to protect you online. We also use the latest technology, including…
-
Can I set up more than one payment type at the same time?
Unfortunately, no. If you want to set up more than one payment or transfer from the same account, you’ll have to do so individually.
-
How can I stop my Debit Card being used in certain types of retailers?
Select 'Cards' under the 'Account Management' section Choose the relevant card - if you have multiple cards - use the carousel to select the right card Select…
-
What are received documents?
These are documents we’ve sent you via Online Banking secure messages.
-
Do I need to delete my personal details from this computer?
Are you selling this computer, giving it away, or throwing it away?Or is it a public computer?Then we would strongly recommend you delete any saved personal…
-
In payments, what does carried forward mean?
When completing an online payment, if you get the payment status 'carried forward' please contact us so we can ensure your payment is completed without…
-
How do I give my accounts 'nicknames'?
You can self-serve by completing the following steps. From your 'Home' screen: You can edit the name of your account by hovering over the existing name Click…
-
How can I view a summary of my mortgage and recent transactions via Online Banking?
From your Online Banking 'Home' screen: 1. Click on your 'Mortgage' account 2. You will then be presented with a summary of your mortgage details, once…
-
How do I search for something in Online Banking?
You can self-serve by completing the following steps. From your 'Home' screen: Click 'Search' to begin - in the top right hand corner of the screen A…
-
How can I view a summary of my mortgage and recent transactions via the Barclays App?
From your Barclays app 'Home' screen: 1. Tap 'Show all accounts' 2. Tap 'Mortgage accounts' and select the account you wish to view 3. Scroll down to view…