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In payments, what does carried forward mean?
When completing an online payment, if you see the payment status 'carried forward' please contact us so we can ensure your payment is completed…
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What is an auto rollover for treasury deposits?
To help you control your deposits with ease, we automatically reinvest – or rollover – your money into a new deal after a set term. You can…
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What is the maturity date?
The maturity date is the last date you can exercise your option.
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What are received documents?
These are documents we’ve sent you via Online Banking secure messages.
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How many days in advance can I make a transfer?
You can set up a transfer 365 days in advance. The date you choose is the date the money will leave your account. You can only choose UK banking…
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What will I be able to view?
You will be able to view and fully transact on the following existing: UK Retail current accounts Sterling current accounts Barclaycard (Retail (UK) products) You…
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What is a personal firewall?
A personal firewall protects your computer. It works as a barrier between your personal computer and the Internet, stopping malicious software from attacking…
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How can I view a summary of my mortgage and recent transactions via Online Banking?
From your Online Banking 'Home' screen: 1. Click on your 'Mortgage' account 2. You will then be presented with a summary of your mortgage details, once…
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Do I need to delete my personal details from this computer?
Are you selling this computer, giving it away, or throwing it away?Or is it a public computer?Then we would strongly recommend you delete any saved personal…
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What are Trojans?
A Trojan is a malicious ‘hidden’ program that is installed when you download a program you want. Sometimes a Trojan can cause damage…