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I am thinking of moving house. What mortgages do you offer?
We offer a range of mortgages for home movers. International clients Find out more Local Island clients (Jersey, Guernsey, IOM) Find out more
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When will you process my payment?
Please view our cut off times.
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What does the term 'Phishing' mean?
Phishing is the term used when fraudsters gather confidential information by sending out emails, instant messages that direct individuals to bogus websites…
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How do I set up / amend my marketing preferences on Online Banking?
From your Online Banking 'Home' Screen: Click on the 'Profile' icon in the top right of the screen Click on 'Marketing preferences' If needed, you…
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What are Trojans?
A Trojan is a malicious ‘hidden’ program that is installed when you download a program you want. Sometimes a Trojan can cause damage…
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What is Anti-virus protection?
Anti-virus software is used to prevent, detect and remove known viruses. When you use anti-virus software, ensure that you carry out regular software…
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What is a personal firewall?
A personal firewall protects your computer. It works as a barrier between your personal computer and the Internet, stopping malicious software from attacking…
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How much does it cost to change currencies?
It’s free to switch currencies between your own accounts. We’ll only charge you if you’re transferring currencies abroad to someone else’s account. See…
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How can I keep my documents safe?
To keep your personal documents safe: Keep them safely locked away at home or at your bank Contact the issuing organisation immediately if your documents…
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How many days in advance can I arrange a transfer?
You can set up a transfer 365 days in advance. The date you choose is the date the money will leave your account. You can only choose UK banking…