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If I change to online statements, can I change back to paper statements?
Yes, you can. To change back to paper statements, complete the following steps:1. Select Profile2. Navigate to Communication Preferences3. Click on…
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What is the difference between the interest amount and interest rate?
The interest amount is the total interest you must pay on the deal. The interest rate is the rate at which the interest is calculated.
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How do I set up my preferences?
On your Online Banking 'Home' Screen: 1. Click on 'Profile' 2. Under 'Communication preferences' you will find options for Statement and…
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What does Debit all charges from the account mean?
This is when all the charges for transferring money are taken from your account.So your recipient will receive the full amount you specified. Important As…
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What is the Account Balance going below alert?
This alert informs you any time your current account balance is lower than the limit you choose when registering. You can set your trigger balance by adding…
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What is APR?
The Annual Percentage Rate (APR) shows the overall cost of the credit for comparison purposes, expressed as an annual rate of charge. It allows you to…
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How can I find out information about mortgage payment holidays due to COVID-19?
We're here to support our clients to overcome challenges We recognise the importance of providing support for our clients who may suffer hardship…
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When will you process my payment?
Please view our cut off times.
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How often will I receive a Mortgage Statement?
We'll send you a Mortgage Statement annually. This shows: The monthly payments you have made in the past 12 months Your mortgage balance (as at a given…
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How can I view a summary of my mortgage and recent transactions via the Barclays App?
From your Barclays app 'Home' screen: 1. Tap 'Show all accounts' 2. Tap 'Mortgage accounts' and select the account you wish to view 3. Scroll down to view…