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How can I view a summary of my mortgage and recent transactions via Online Banking?
From your Online Banking 'Home' screen: 1. Click on your 'Mortgage' account 2. You will then be presented with a summary of your mortgage details, once…
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How do I change a statement delivery preference?
You can update your preferences via Online Banking by completing the following steps. From the Online Banking 'Home' screen: Click 'Profile' Click…
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How can I stop my Debit Card being used in certain types of retailers?
From your Barclays app 'Home' screen: Select 'Cards' under the 'Account Management' section Choose the relevant card - if you have multiple cards - use…
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What is the Unpaid Transactions alert?
The Unpaid Transaction alert tells you when there's not enough money in your account to cover a transaction due that day (e.g. a cheque, standing…
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How do I pay a saved beneficiary on my Barclays app?
You can self-serve using your Barclays app, by completing the below steps. From your Barclays app 'Home' screen: Tap 'Pay & Transfer' Tap 'Pay a recent…
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In payments, what does carried forward mean?
When completing an online payment, if you see the payment status 'carried forward' please contact us so we can ensure your payment is completed…
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How can I keep my documents safe?
To keep your personal documents safe: Keep them safely locked away at home or at your bank Contact the issuing organisation immediately if your documents…
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How do I give my accounts 'nicknames'?
You can self-serve by completing the following steps. From your 'Home' screen: You can edit the name of your account by hovering over the existing name Click…
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How can I get online statements?
On your Online Banking Screen: 1. Navigate to My preferences2. Click on Statement and letter preferences3. Under Delivery method you can choose Online…
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Do I need to delete my personal details from this computer?
Are you selling this computer, giving it away, or throwing it away?Or is it a public computer?Then we would strongly recommend you delete any saved personal…