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When will you process my payment?
Please view our cut off times.
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How do I navigate through the alert selection screen?
You can set your Text Alert Preferences by selecting the account you wish to register for and clicking NEXT. Once the preferences for that account are…
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What do the charge options mean?
Deduct from the payment By choosing this option we will debit all charges associated with this transfer from the payment you have requested. The…
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How do tags work in Barclays Cloud It?
Tags help you keep documents organised so they’re easy to find when you need them. You can create and add up to 8 tags to each of your personal documents.…
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How can I view a summary of my mortgage and recent transactions via Online Banking?
From your Online Banking 'Home' screen: 1. Click on your 'Mortgage' account 2. You will then be presented with a summary of your mortgage details, once…
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How do I change a statement delivery preference?
You can update your preferences via Online Banking by completing the following steps. From the Online Banking 'Home' screen: Click 'Profile' Click…
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How can I stop my Debit Card being used in certain types of retailers?
From your Barclays app 'Home' screen: Select 'Cards' under the 'Account Management' section Choose the relevant card - if you have multiple cards - use…
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How do I search for something in Online Banking?
You can self-serve by completing the following steps. From your 'Home' screen: Click 'Search' to begin - in the top right hand corner of the screen A…
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What is the Unpaid Transactions alert?
The Unpaid Transaction alert tells you when there's not enough money in your account to cover a transaction due that day (e.g. a cheque, standing…
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In payments, what does carried forward mean?
When completing an online payment, if you see the payment status 'carried forward' please contact us so we can ensure your payment is completed…