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What are received documents?
These are documents we’ve sent you via Online Banking secure messages.
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What is the Account short name?
When signing up to one or more alerts you are required to input a 1 - 5 character short name. This short name field is used for SMS purposes only to help…
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My personal details have changed and I have a mortgage with you. What should I do?
Please let us know as soon as you can. Call us on +44 (0) 1624 684 305. If you are experiencing financial difficulties, there are a number of different…
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How do I suspend the alerts?
It is possible to apply a permanent or temporary suspension to your Text Alert Preferences. To apply a temporary suspension to the alerts between two…
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Can I send an alert to more than one person, in Barclays Cloud It?
No, you can only send an alert to yourself, using the contact details that you registered Online Banking with.
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Are there penalties if I make withdrawals from my account?
It depends what account you hold and how you use it. To discuss whether you might be charged for making withdrawals, please Contact Us
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What are software updates and patches?
Software updates and patches close holes – or weaknesses – in your computer’s software. So it’s important to keep them up to date…
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Is it safe to save my details?
Yes, because we only save your surname and membership number. To log in, you still need to provide your secret passcode and memorable word, which we don’t…
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What are sent documents?
These are documents you’ve sent us via Online Banking secure messages.
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If I change to online statements, can I change back to paper statements?
Yes. To change back to paper statements:1. Select the blue drop down arrow on the top right corner (under your name)2. Navigate to Communication Preferences3.…