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How do I rearrange my accounts into an order I want to see them?
You can self-serve by completing the following steps. From your Online Banking 'Home' screen: Select the account you wish to move Click the icon to the…
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Are there penalties if I make withdrawals from my account?
It depends what account you hold and how you use it. To discuss whether you might be charged for making withdrawals, please Contact Us We’re here…
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Can I set up more than one payment type at the same time?
Unfortunately, no. If you want to set up more than one payment or transfer from the same account, you’ll have to do so individually.
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Is it safe to save my details?
Yes, because we only save your surname and membership number. To log in, you still need to provide your secret passcode and memorable word, which we don’t…
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I’m trying to stop a cheque via Online Banking but the account I used for the cheque isn’t listed. What should I do?
Please Contact Us We’re here to help twenty-four hours a day, seven days a week.
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How can I stop my Debit Card being used in certain types of retailers?
Select 'Cards' under the 'Account Management' section Choose the relevant card - if you have multiple cards - use the carousel to select the right card Select…
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What does Debit all charges from the account mean?
This is when all the charges for transferring money are taken from your account.So your recipient will receive the full amount you specified. Important As…
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How can I find out information about mortgage payment holidays due to COVID-19?
We're here to support our clients to overcome challenges We recognise the importance of providing support for our clients who may suffer hardship…
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I'm going abroad and will be using my Debit Card, how can I prepare via the Barclays app?
You can turn on - 'In-store international spending' which lets us know that you expect to be spending in Supermarkets, restaurants and bars, retail…
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How secure is your website?
We take the security of your financial information seriously, and take every step to protect you online. We also use the latest technology, including…