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My personal details have changed and I have a mortgage with you. What should I do?
Please let us know as soon as you can. Call us on +44 (0) 1624 684 305. If you are experiencing financial difficulties, there are a number of different…
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If I delete my membership details from this computer, will they become invalid?
No, if you delete your membership details from this computer, you can still use them to log in to Online Banking. However, it will be harder for someone…
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I have more than one Barclays Online Banking profile. Why can't I see them all together in the app?
Due to the complex nature of some accounts, you’ll need a separate device for each, to see each group of accounts. You’ll also need to register a Barclays…
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How do I add tags or alerts to my documents in Barclays Cloud It?
Once you’ve saved your document in Cloud It, find your document and edit details. Within 'Edit details' you can add by following on screen instructions: an…
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How can I view my debit card PIN?
You will need to have your mobile phone and debit card with you. Once logged into Online Banking: Select 'Manage Accounts' from the menu bar Under 'Card…
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How do I give my accounts 'nicknames'?
You can self-serve by completing the following steps. From your 'Home' screen: You can edit the name of your account by hovering over the existing name Click…
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How can I view a summary of my mortgage and recent transactions via the Barclays App?
From your Barclays app 'Home' screen: 1. Tap 'Show all accounts' 2. Tap 'Mortgage accounts' and select the account you wish to view 3. Scroll down to view…
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I am interested in a mortgage can you give me some details?
We offer a range of mortgages. To find out more, click on the relevant link below: International Banking clients Buying a UK property Find out…
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Can I disable Barclays Cloud It?
Barclays Cloud It, is an integral part of the Online Banking service, that can’t be disabled. However, you can remove the link to it, from your Online…
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How do I update my Contact Details on Online Banking?
From your Online Banking 'Home' screen: Tap on your 'Profile' icon - top right of your screen Tap on 'Contact Details' You will then be shown your Personal…