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In payments, what does Pending mean?
This means we’ve started execution of the payment or transfer but the payment has not cleared our payment processes yet.
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How can I change a payment beneficiary's details?
To change a beneficiary's details you will need to delete the existing beneficiary and follow the instructions to set up a new beneficiary: On your Online…
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What are your USD routing details?
For inward payments in US dollars only: Provide the remitting bank with your Barclays: Account Number Sort Code SWIFT code US correspondent SWIFT code…
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How do I send a same day / CHAPS Payment?
You can self-serve by completing the below steps. From your Online Banking 'Home' screen: Click 'Move Money' - tab across top Click 'Same day payment…
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How can I see all the services available via my Online Banking?
You can self-serve by completing the following steps: From your 'Home' screen: To begin click any of the tabs - at the top of your 'Home' screen - a list…
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I've requested a new Debit Card and/or PIN, how long will it take to be received?
If you’re in the UK, you should receive your new Debit Card and/or PIN within 5 - 7 working days of receipt of your request. If you live outside of the…
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How do I send a message?
Log in to Online Banking with either PINsentry Card Reader or Mobile PINsentry. You can then access 'Chat' by clicking on the 'Message us' link found…
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Where can I get an 'Activation Code' from?
You can call the Client Service Centre - Contact Us
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Can I make a payment to individuals who don’t have a Barclays account?
Yes. You can make a payment in sterling to any UK account, up to £50,000. You can also make international payments up to an equivalent of £50,000 in…
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Can I request a PINsentry device?
Yes, you can request a PINSentry device, by Contacting Us.