Ask a question
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My card has been Lost / Stolen. What should I do?
Your card will need to be cancelled immediately. There are a number of options available to you: Via Online Banking On your Online Banking Screen,…
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How can I amend my existing Standing Order?
You can self-serve via Online Banking by following the below steps: From your Home screen scroll down to the navigation icon bar Tap 'Manage your payments' Tap…
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Can I use my debit card abroad?
Yes, you can use your debit card in millions of shops and cash machines worldwide - anywhere you see the VISA sign. If you use your Debit Card abroad or…
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Am I able to change my Barclays Debit Card PIN via Online Banking?
This is not a service we currently offer. You can, however, change your PIN at any Barclays ATM based in the UK (Including the Isle of Man and the Channel…
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I’ve lost or forgotten my membership number. How can I reset it?
On the Online Banking screen:1. Under Step 1 click Forgotten your membership number 2. Enter your Surname, Date of Birth, Card number and…
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I've made an International Payment, when will it be received?
We cannot tell you exactly when the recipient's account will be credited, because this depends on the banking practices of the other country concerned,…
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What happens if I am registered for the Barclays app and I change, or lose, my phone?
If you change your phone: You can use the Barclays app on up to 6 devices. However, if you get a new phone and aren't going to keep your old one, you…
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Can I have a cheque book?
Please log in to your Online Banking: 1. Select Manage accounts2. Click on View all online services3. Click on Order from the left menu 4. Click on New…
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What is an IBAN (International Bank Account Number)?
IBAN stands for 'International Bank Account Number.' It starts with a two-digit country code and then a two-digit control part, there is then a reference…
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What if I get my debit card PIN wrong?
You have three chances to enter your PIN correctly. If you enter your PIN incorrectly three times in a row, your PIN will be locked. This will happen…