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What is a paying-in book?
A paying-in book contains a number of paying-in slips which include details to identify your bank account. You complete one each time you want to…
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What do I do if I've lost my PINSentry or don't have it to hand?
If you have lost / misplaced your PINsentry, you have the following three options: If you have lost your PINsentry device, you can contact us to…
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How do I add someone to my account?
You can either visit your local branch or post the required information to us. By Post If the party that is to be added is an existing Barclays…
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What do the abbreviations / icons mean on my statement?
Any abbreviation / icon which appears next to a transaction on your statement will appear with an explanation, above your transaction listing. If you require…
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How do I upload a document to Barclays Cloud It?
From your "home" screen Log in to the Barclays app. Then, when you’re in Barclays Cloud It, select the ‘Add’ icon in the menu bar. Browse to find…
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I've changed my name. What do I do?
If you've got married, divorced, or changed your name by deed poll, you can change your name on your accounts, bank cards and statements etc. Visit any…
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Can I add a new payee using the Barclays app?
Yes you can, for more information please see our handy video guides on the links below: International Clientshttps://international.barclays.com/digital-services/mobile-banking/app-support/ Private…
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How can I see the details and version of The Barclays app I am using?
You can see the details and version of The Barclays app on your device by completing the following steps. From your Barclays app 'Home' screen: Tap 'More' Tap…
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How can I view, change or cancel a Future Payment, Standing Order or Direct Debit (Sterling only) via Online Banking?
From your Online Banking Screen: 1. Navigate to Move Money2. Click on Transfers, Standing Orders and Direct Debits 3. Select your account4. Select what…
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My card has been Lost / Stolen. What should I do?
Your card will need to be cancelled immediately. There are a number of options available to you: Via Online Banking On your Online Banking Screen,…