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How do I find my account number and sort code?
You can find them both in a number of places: Printed on the bottom of your debit card Printed in the top right hand corner of your paper statement In…
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International (Personal) Client
For Online Banking assistance and for all your general servicing requirements: Online Banking Members can contact us via our secure messaging service Alternatively,…
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How do I cancel a payment request made in error, or get my money back if already sent in error?
It is possible to cancel a payment or Recall funds that have already been sent but it is dependant on how quickly you contact us following the error. Please…
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How can I change my address?
You can change your address, telephone number and email address via Online Banking and Mobile Banking or by Telephone Via Online Banking Please…
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Where can I find out the rates for Treasury Fixed Deposits?
Please call us for indicative rates for Currency Call Deposit, or Treasury Deposit Accounts. We’re here to help - Monday to Friday 8am to 6pm - Please…
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What’s a memorable word?
Your memorable word is a word between six and eight characters. For security reasons, we asked you to come up with this word when you used Online Banking…
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Can I add a new payee using the Barclays app?
Yes you can, simply complete the following steps: To add a new person, or company, to your list of payees, you will need to: Choose "Pay someone new" Search…
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My card has been Lost / Stolen. What should I do?
Your card will need to be cancelled immediately. There are a number of options available to you: Via Online Banking On your Online Banking Screen,…
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How can I change a payment beneficiary's details?
To change a beneficiary's details you will need to delete the existing beneficiary and follow the instructions to set up a new beneficiary: On your Online…
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What is a paying-in book?
A paying-in book contains a number of paying-in slips which include details to identify your bank account. You complete one each time you want to…