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How do I find my account number and sort code?
You can find them both in a number of places: Printed on the bottom of your debit card Printed in the top right hand corner of your paper statement In…
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How do I view my IBAN and SWIFT code?
You can self-serve via Barclays app, by completing the following steps. From your 'Home' screen: Select the account you wish to view the IBAN / SWIFTBIC…
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What happens if I am registered for the Barclays app and I change, or lose, my phone?
If you change your phone: You can use the Barclays app on up to 6 devices. However, if you get a new phone and aren't going to keep your old one, you…
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International (Personal) Client
For Online Banking assistance and for all your general servicing requirements: Online Banking Members can contact us via our secure messaging service Alternatively,…
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I've made an International Payment, when will it be received?
We cannot tell you exactly when the recipient's account will be credited, because this depends on the banking practices of the other country concerned,…
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How do I cancel a payment request made in error, or get my money back if already sent in error?
It is possible to cancel a payment or Recall funds that have already been sent but it is dependant on how quickly you contact us following the error. Please…
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What is the payment reference?
We ask you to add a payment reference when sending money to a person or company. This payment reference could be: 1. …
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Am I able to change my Barclays Debit Card PIN via Online Banking?
This is not a service we currently offer. You can, however, change your PIN at any Barclays ATM based in the UK (Including the Isle of Man and the Channel…
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Why is my card not working when there are cleared funds in my account?
We’re sorry to hear that your card isn’t working. There are various reasons that can lead to a card working properly or payments being rejected when…
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What’s a memorable word?
Your memorable word is a word between six and eight characters. For security reasons, we asked you to come up with this word when you used Online Banking…