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A cheque I've paid into my account has been 'Returned Unpaid'. What happens next?
There are several reasons why a cheque may be returned unpaid. Barclays will return the cheque to the payee with a covering letter detailing the…
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What happens if I am registered for the Barclays app and I change, or lose, my phone?
If you change your phone: You can use the Barclays app on up to 6 devices. However, if you get a new phone and aren't going to keep your old one, you…
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How do I view my IBAN and SWIFT code?
You can self-serve via Barclays app, by completing the following steps. From your 'Home' screen: Select the account you wish to view the IBAN / SWIFTBIC…
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International (Personal) Client
For Online Banking assistance and for all your general servicing requirements: Online Banking Members can contact us via our secure messaging service Alternatively,…
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I've made an International Payment, when will it be received?
We cannot tell you exactly when the recipient's account will be credited, because this depends on the banking practices of the other country concerned,…
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Why is my card not working when there are cleared funds in my account?
We’re sorry to hear that your card isn’t working. There are various reasons that can lead to a card working properly or payments being rejected when…
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What is the payment reference?
We ask you to add a payment reference when sending money to a person or company. This payment reference could be: 1. …
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How do I cancel a payment request made in error, or get my money back if already sent in error?
It is possible to cancel a payment or Recall funds that have already been sent but it is dependant on how quickly you contact us following the error. Please…
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Am I able to change my Barclays Debit Card PIN via Online Banking?
This is not a service we currently offer. You can, however, change your PIN at any Barclays ATM based in the UK (Including the Isle of Man and the Channel…
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How can I change my address?
You can change your address, telephone number and email address via Online Banking and Mobile Banking or by Telephone Via Online Banking Please…