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  • How can I change my address?

    You can change your address, telephone number and email address via Online Banking and Mobile Banking or by Telephone Via Online Banking Please…

  • How do I cancel a Direct Debit in The Barclays app?

    You can cancel a Direct Debit by completing the following steps: From the Homescreen select 'Pay and Transfer' from the bottom navigation bar Tap 'Manage…

  • How do I close my account?

    You can now self-serve via Online Banking to Close an Account, by completing the following steps. From the 'Home' screen: Click any tab at the top of…

  • What’s a memorable word?

    Your memorable word is a word between six and eight characters. For security reasons, we asked you to come up with this word when you used Online Banking…

  • What is an 'Activation Code'?

    Once you register, you will then to obtain an Activation Code to activate your Barclays app: The Activation Code only lasts for 24 hours The Activation…

  • Can I add a new payee using the Barclays app?

    Yes you can. To add a new person or company to your list of payees, you will need to: Choose 'Pay someone new' Search by company name, or enter the beneficiary…

  • How do I order an interim statement?

      You can view your Statements immediately. Via Online Banking  View Statements  From your 'Home screen': Tap…

  • What is a paying-in book?

    A paying-in book contains a number of paying-in slips which include details to identify your bank account. You complete one each time you want to…

  • Where can I get an 'Activation Code' from?

    You can call the Client Service Centre - Contact Us

  • I've changed my name. What do I do?

    If you've got married, divorced, or changed your name by deed poll, you can change your name on your accounts, bank cards and statements etc. Visit any…