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What is a National Clearing Code (NCC) / American Bankers Association Code (ABA)?
When making payments to countries where the National Clearing Code (NCC) (also known as a Routing Code) is the preferred method of routing payments, the…
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What happens if I am registered for the Barclays app and I change, or lose, my phone?
If you change your phone: You can use the Barclays app on up to 6 devices. However, if you get a new phone and aren't going to keep your old one, you…
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What are the opening hours for your Isle of Man Branches?
Please note: In light of recent Government announcements, our branches remain open for business to serve you. As we continue to ease back toward our usual…
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What do the abbreviations / icons mean on my statement?
Any abbreviation / icon which appears next to a transaction on your statement will appear with an explanation, above your transaction listing. If you require…
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Can I add a new payee using the Barclays app?
Yes you can. To add a new person or company to your list of payees, you will need to: Choose 'Pay someone new' Search by company name, or enter the beneficiary…
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How do I close my account?
You can now self-serve via Online Banking to Close an Account, by completing the following steps. From the 'Home' screen: Click any tab at the top of…
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Can I request a PINsentry device?
Yes, you can request a PINSentry device, by Contacting Us.
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What do I do if I cannot remember my memorable word?
You can log in to Online Banking via PINsentry to change your memorable word if you cannot remember it:1. Under Step 1 enter your surname and your Barclays…
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What's the best type of memorable word?
The best memorable word is memorable but safe. For your security, we’ll regularly prompt you to change your memorable word. Your memorable word can: • Be…
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How do I cancel a Direct Debit in The Barclays app?
You can cancel a Direct Debit by completing the following steps: From the Homescreen select 'Pay and Transfer' from the bottom navigation bar Tap 'Manage…