Ask a question
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How do I change the daily limit on how much I can withdraw from the ATM?
You can change the daily ATM cash withdrawal limit on your card, by completing the following steps: From your Barclays app 'Home' screen: Tap 'Cards' Scroll…
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I've changed my name. What do I do?
If you've got married, divorced, or changed your name by deed poll, you can change your name on your accounts, bank cards and statements etc. Visit any…
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Why is my card not working when there are cleared funds in my account?
We’re sorry to hear that your card isn’t working. There are various reasons that can lead to a card working properly or payments being rejected…
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Can I request a PINsentry device?
Yes, you can request a PINSentry device, by Contacting Us.
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Can I use the Barclays app abroad?
Yes, you can.The app is free to download and use, but you may incur charges from your mobile network provider, for mobile data, or internet use.
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Where can I get an 'Activation Code' from?
You can call the Client Service Centre - Contact Us
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Can I pay a cheque into an account by mail?
The following information is for clients of Barclays International only. We are unable to process any cheques for customers of Barclays in the UK. If you…
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What do I do if I cannot remember my memorable word?
You can log in to Online Banking via PINsentry to change your memorable word if you cannot remember it:1. Under Step 1 enter your surname and your Barclays…
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How can I amend my Standing Order in Barclays app?
You can amend your Standing Order by completing the following steps: From your Home screen select 'Pay and Transfer' from the navigation bar at the bottom…
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How do I add a 'Temporary Freeze' to my Debit Card?
If you have mislaid your Debit Card, you can add a 'Temporary Freeze' to the Card, which will give you time to look for it, whilst the card is disabled…