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How do I close my account?
You can now self-serve via Online Banking to Close an Account, by completing the following steps. From the 'Home' screen: Click any tab at the top of…
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How do I change the daily limit on how much I can withdraw from the ATM?
You can change the daily ATM cash withdrawal limit on your card, by completing the following steps: From your Barclays app 'Home' screen: Tap 'Cards' Scroll…
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What do the abbreviations / icons mean on my statement?
Any abbreviation / icon which appears next to a transaction on your statement will appear with an explanation, above your transaction listing. If you require…
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What do I do if I cannot remember my memorable word?
You can log in to Online Banking via PINsentry to change your memorable word if you cannot remember it:1. Under Step 1 enter your surname and your Barclays…
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I've requested a new Debit Card and/or PIN, how long will it take to be received?
If you’re in the UK, you should receive your new Debit Card and/or PIN within 5 - 7 working days of receipt of your request. If you live outside…
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Am I able to change my Barclays Debit Card PIN via online banking?
This is not a service we currently offer. You can however change your PIN at any Barclays ATM based in the UK (Including the Isle of Man and the Channel…
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Can I use the Barclays app on more than one device?
Yes.You can get access to your accounts on up to 6 devices using the Barclays app.
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What happens if I am registered for the Barclays app and I change, or lose, my phone?
If you change your phone: You can use the Barclays app on up to 6 devices. However, if you get a new phone and aren't going to keep your old one, you…
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Can I request a PINsentry device?
Yes, you can request a PINSentry device, by Contacting Us.
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How can I change a payment beneficiary's details?
To change a beneficiary's details you will need to delete the existing beneficiary and follow the instructions to set up a new beneficiary: On your Online…