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How can I verify a payment?
Log in to Online Banking Go to the Authorise Payments screen within the Payments tab To see all payments requiring authorisation across your account group;…
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For foreign exchange deals, what is the deal number and deal type?
The deal number is a unique number that identifies a foreign exchange deal. The deal type reveals the type of deal it is. For example, an Option Dated…
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What are the cut-off times for UK Same Day Payments (CHAPS)?
The cut-off time for UK same day payments (also known as CHAPS) is 17.00. If you have any queries about this, please contact your Relationship Team.
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How can I reject a payment?
Log in to Online Banking Go to the Authorise Payments screen within the Payments tab To see all payments requiring authorisation across your account group;…
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How can I make a payment on behalf of a third party?
Please log in to Online Banking Click Make payment (left, under Payments) Click downwards arrow (right of From and Select from account) Click on the account…
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I’ve ordered a Credit book for the first time with you, how long will it take to receive it?
It will take us 5 to 10 working days to produce your Credit book. We’ll then post it to you. Location Production After Production Timescales…
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Somebody who lives outside of the UK (Isle of Man or Channel Islands) would like to send me some money, what information do I need to give them?
You’ll need to provide the sender with some details. Your bank sort code number Your account number and/or your IBAN. Your IBAN can be found on the…
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What is the 'Barclays job offer' email scam that I've been made aware of?
As part of this scam, you are invited either by email or website to apply for a job at ‘THE NEW BARCLAYS NIGERIA BANK PLC’ branch. Once you have provided…
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I don't have an agreed overdraft limit. How much will it cost if I go overdrawn?
Charges for being overdrawn without an authorised overdraft are set out in our tariff. If you want to discuss arranging an agreed overdraft, please…
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I have ordered a replacement Cheque book, how long will it take to receive it?
Once the request has been received we will order and post it to you: Location Timescalesfor Receipt UK 11 - 17 working days Europe 13 - 21…