Cards
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What if I get my debit card PIN wrong?
You have three chances to enter your PIN correctly. If you enter your PIN incorrectly three times in a row, your PIN will be locked. This will happen…
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Why is my card not working when there are cleared funds in my account?
We’re sorry to hear that your card isn’t working. There are various reasons that can lead to a card working properly or payments being rejected when…
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My card has been Lost / Stolen. What should I do?
Your card will need to be cancelled immediately. There are a number of options available to you: Via Online Banking On your Online Banking Screen,…
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I've requested a new Debit Card and/or PIN, how long will it take to be received?
If you’re in the UK, you should receive your new Debit Card and/or PIN within 5 - 7 working days of receipt of your request. If you live outside of the…
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What happens if I locked my PIN at an ATM?
Do you remember your PIN and are you in the UK, Isle of Man or Channel Islands? You can reactivate it at a Barclays ATM. Go to a Barclays ATM …
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A cash machine didn't give me my money but it appears on my statement. Can I request my money back?
Transactions at a Barclays cash machine in the UK, Channel Islands or Isle of Man are usually refunded within 2 working days. Transactions anywhere else…
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Can I use my debit card abroad?
Yes, you can use your debit card in millions of shops and cash machines worldwide - anywhere you see the VISA sign. If you use your Debit Card abroad or…
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I am abroad and my card is not working. Can you help?
Please Contact Us
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What if I get my Barclaycard PIN wrong?
You have three chances to enter your PIN correctly. If you enter your PIN incorrectly three times in a row, your PIN will be locked. This will happen…
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My Sterling Debit Card is due to expire soon? When will I receive my replacement?
A replacement card will be automatically sent 4 weeks prior to your old card expiring. If you have not received your replacement card 1 week prior to your…