Cards
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I am abroad and my card is not working. Can you help?
Please Contact Us
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How can I avoid card fraud when abroad?
To protect yourself from card fraud: Look after your card Never leave your card in your hotel unless you lock it away in the safe. Swipe your own…
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How long will it take to receive my replacement Sterling Debit card?
Delivery will take: Destination Timescale to Receive Card (Production and Postage) UK 3 working days Europe 8 - 12 working days Rest of the…
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I’m having trouble using my cards abroad. What can I do?
If you're having difficulties using your card outside of the UK, or your card has been stopped, please Contact Us
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I've accidently broken / damaged my Barclaycard, how can I request a replacement?
To order a replacement Barclaycard please call our customer services on +44 (0)844 811 9111 or +44 (0)800 587 2104 (Textphone). We’re here to help…
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What if I want to use my Chip and PIN card in a shop without Chip and PIN facilities?
You can still sign to authorise your payment. It’s therefore vital you sign the back of your card.
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How long will it take to receive my Sterling Debit Card PIN re-advice?
Delivery will take: Destination Timescale to receipt of PIN Re-advice(Production and Postage) UK 5 - 6 working days Europe 7 - 10 working days Rest…
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How can I keep my cards safe?
To keep your cards safe: Cancel lost or stolen cards immediately Make a list of our emergency numbers and any other card issuers and keep them handy Protect…
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I damaged my Sterling Debit Card. When will I receive my replacement?
If you’re in the UK, you should receive your replacement Sterling Debit Card two working days after you’ve order it. Please allow extra time…
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Should I ever give my PIN online or over the phone?
No. You should only use your PIN in a cash machine or in a Chip and PIN machine, for example when making a purchase in a shop. To pay for things over…