Banking
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How can I contact you?
Whether you have a question relating to online banking to ask, or would like to make a general servicing enquiry, we will be pleased to assist you. To…
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How do I find my account number and sort code?
You can find them both in a number of places: Printed on the bottom of your debit card Printed in the top right hand corner of your paper statement In…
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How do I cancel a payment request made in error or get my money back if already sent in error?
It is possible to cancel a payment or Recall funds that have already been sent but it is dependant on how quickly you contact us following the error. Please…
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A cheque I've paid into my account has been 'Returned Unpaid'. What happens next?
There are several reasons why a cheque may be returned unpaid. As the client it is up to you to take the matter up with the person(s) who issued…
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How can I get a replacement chequebook and/or paying-in book?
We’ll automatically send you chequebooks and paying-in books when your current one(s) near completion. Alternatively: Please use Online Banking…
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What is a paying-in book?
This contains a number of paying-in slips which include details to identify your bank account. You complete one each time you want to pay cash or cheques…
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Intermediaries (Corporate) Client
For iPortal and B.Net assistance, please contact our helpdesk, on the following contact numbers: Telephone Number Address Guernsey +44…
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What are the opening hours for your Isle of Man Branches?
Our Douglas branch is open: Days Opening Hours Monday, Tuesday, WednesdayThursday, Friday 08.30am - 12.30pm Saturday Closed Sunday Closed Our…
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What do the abbreviations / icons mean on my statement?
Any abbreviation / icon which appears next to a transaction on your statement will appear with an explanation, above your transaction listing. If you require…
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I've made an International Payment, when will it be received?
We cannot tell you exactly when the recipient's account will be credited because this depends on the banking practices of the other country concerned,…