Banking
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How can I contact you?
Whether you have a question relating to online banking to ask, or would like to make a general servicing enquiry, we will be pleased to assist you. To…
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How do I find my account number and sort code?
You can find them both in a number of places: Printed on the bottom of your debit card Printed in the top right hand corner of your paper statement In…
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A cheque I've paid into my account has been 'Returned Unpaid'. What happens next?
There are several reasons why a cheque may be returned unpaid. As the client it is up to you to take the matter up with the person(s) who issued…
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Intermediaries (Corporate) Client
For iPortal and B.Net assistance, please contact our helpdesk, on the following contact numbers: Telephone Number Address Guernsey +44…
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How do I cancel a payment request made in error or get my money back if already sent in error?
It is possible to cancel a payment or Recall funds that have already been sent but it is dependant on how quickly you contact us following the error. Please…
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What is a paying-in book?
This contains a number of paying-in slips which include details to identify your bank account. You complete one each time you want to pay cash or cheques…
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What do the abbreviations / icons mean on my statement?
Any abbreviation / icon which appears next to a transaction on your statement will appear with an explanation, above your transaction listing. If you require…
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My company name has changed, how do I change the name of my account?
We will require a written instruction signed in accordance to the company mandate we hold accompanied with a certified copy of the Certificate of Change…
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How can I get a replacement chequebook and/or paying-in book?
We’ll automatically send you chequebooks and paying-in books when your current one(s) near completion. Alternatively: Please use Online Banking…
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I have been given a cheque by someone whose bank is outside of the UK, can I still pay this into my account?
A foreign cheque, one drawn on a bank outside of the UK, can be paid into your account using services called 'Negotiation' or 'Collection'. You do this…