How do I cancel a payment request made in error or get my money back if already sent in error?
It is possible to cancel a payment or Recall funds that have already been sent but it is dependant on how quickly you contact us following the error.
Please Contact Us
When contacting us, please have full details of the payment.
There is a charge to recall a payment made in error and this service is not guaranteed
(Please refer to our Tariff Guide)
Please note: If you are an Intermediaries client this service is only available to Clients set up for the Telephone Banking service as a Service Level 2.
How helpful did you find this article?
Thank you for leaving some feedback
Thank you for taking the time to leave some feedback. We will use this information to improve our service.
Sorry this didn't answer your question
Please take a moment to leave some feedback, using the form below. PLEASE NOTE: Do not include any personal or account details: we cannot answer specific questions about your account.
Thank you for your rating
Please tell us why you found it useful using the form below. PLEASE NOTE: Do not include any personal or account details: we cannot answer specific questions about your account.