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How do I delete a saved payment or transfer?
Log in to Online Banking Click the Payments tab Click View Payments Select the payment you want to delete Click Delete at the top of the screen Check…
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SWIFT ID / SWIFT CODE / SWIFTBIC
A SWIFT ID, also known as a SWIFT code or SWIFTBIC is an eight or 11 digit bank code. It identifies the bank you're sending funds to and should always…
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How can I contact you?
Whether you have a question relating to Online Banking to ask, or would like to make a general servicing enquiry, we will be pleased to assist you. To…
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How do I find my account number and sort code?
You can find them both in a number of places: Printed on the bottom of your debit card Printed in the top right hand corner of your paper statement In…
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How do I view my IBAN and SWIFT code?
You can self-serve via Barclays app, by completing the following steps. From your 'Home' screen: Select the account you wish to view the IBAN / SWIFTBIC…
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Intermediaries (Corporate) Client
For iPortal and B.Net assistance, please contact our helpdesk, on the following contact numbers: Telephone Number Address Guernsey +44…
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A cheque I've paid into my account has been 'Returned Unpaid'. What happens next?
There are several reasons why a cheque may be returned unpaid. As the client it is up to you to take the matter up with the person(s) who issued…
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How can I import a BACS file?
Log in to Online Banking Click the Payments tab Click Import Payments Select the BACS option Enter the full path and filename of the file you wish to…
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How do I cancel a payment request made in error, or get my money back if already sent in error?
It is possible to cancel a payment or Recall funds that have already been sent but it is dependant on how quickly you contact us following the error. Please…
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What is a paying-in book?
A paying-in book contains a number of paying-in slips which include details to identify your bank account. You complete one each time you want to…