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Where can I find out the rates for Treasury Fixed Deposits?
Please call us for indicative rates for Currency Call Deposit, or Treasury Deposit Accounts. We’re here to help - Monday to Friday 8am to 6pm - Please…
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How do I add a new / change the name of an existing signatory to my account?
We will require a 'Change of Company Mandate' form to be completed. To obtain the 'Change of Company Mandate' form please Contact Us. One of our dedicated…
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In payments, what does Pending mean?
This means we’ve started execution of the payment or transfer but the payment has not cleared our payment processes yet.
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What are your USD routing details?
For inward payments in US dollars only: Provide the remitting bank with your Barclays: Account Number Sort Code SWIFT code US correspondent SWIFT code…
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How can I create a beneficiary set?
Log in to Online Banking Click the Payments Tab Click Create Beneficiary Set Type the name of your new beneficiary set within the Set Name field Select…
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I've requested a new Debit Card and/or PIN, how long will it take to be received?
If you’re in the UK, you should receive your new Debit Card and/or PIN within 5 - 7 working days of receipt of your request. If you live outside of the…
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How far back can I view my historical transactions on Online Banking?
Transactions are viewable up to 5 years worth in total. PDF statements are available on a 12 month rolling basis on the 'Account Detail' screen. If you…
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What are the opening hours for your Isle of Man Branches?
Please note: In light of recent Government announcements, our branches remain open for business to serve you.As we continue to ease back toward our usual…
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Where do I put the intermediary bank details when making payments using Online Banking?
You only need to enter the ultimate beneficiary bank details since we’ll automatically route your payment. If you want to specify the route, you will…
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What is the difference between a Standing Order and a Direct Debit?
With Standing Orders, you are giving your bank or building society an instruction to pay a certain individual / institution's bank account a set sum at…