General
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How do I complain?
If you have a complaint about any aspect of our products or service then we would like to hear from you. You can contact us in person, in writing,…
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I made a complaint and haven't heard anything. Why not?
We're sorry to hear that you've not heard anything. It may be that we've not been able to get hold of you, or we are still investigating the complaint,…
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I'm unhappy with the resolution of my complaint, what can I do?
We're sorry to hear that you're not happy with the way we've resolved your complaint. If you are unhappy with our final response you may be able to refer…
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How long will it be before I get a response to my complaint?
We'll do our best to acknowledge your complaint as quickly as possible and within five working days at the latest. We'll then try and solve it as speedily…