How do I find my account number and sort code?
You can find them both in a number of places: Printed on the bottom of your debit card Printed in the top right hand corner of your paper statement In…
I have been given a cheque by someone whose bank is outside of the UK, can I still pay this into my account?
A foreign cheque, one drawn on a bank outside of the UK, can be paid into your account using services called 'Negotiation' or 'Collection'. You do this…
I would like to arrange for some money to be collected from a Barclays branch, how can I do this?
To arrange a 'Cash Collection' please follow the below guidelines: Amount Instructions Up to and including £500 (or currency equivalent) Can…
What is the difference between a Standing Order and a Direct Debit?
With Standing Orders, you are giving your bank or building society an instruction to pay a certain individual / institution's bank account a set sum at…
How can I make a complaint?
We're sorry that you feel the need to complain, but letting us know when you are unhappy with our service gives us the opportunity to put matters right…
How much notice do I need to give to arrange a Cash Collection?
Ideally, please let us know 5 working days before (but as a minimum, at least 2 days before), you want to collect the money.
How can I view a paid cheque?
Please Contact Us and we will look into / arrange this for you.
Once requested how long will it take to receive my Certificate(s) of Interest?
We’ll produce the Certificate of Interest then post it to you: Location Timescale for Production Timescales for Delivery Timescalefor Receipt UK 4…
How do I apply for Telephone Banking?
You can apply by downloading and completing the application forms
What services do you have for disabled clients?
We have a range of services, including statements in Braille or large print and brochures in Braille, large print or audio. To find out more…