Day-to-day banking
-
How do I find my account number and sort code?
You can find them both in a number of places: Printed on the bottom of your debit card Printed in the top right hand corner of your paper statement In…
-
I have been given a cheque by someone whose bank is outside of the UK, can I still pay this into my account?
A foreign cheque, one drawn on a bank outside of the UK, can be paid into your account using services called 'Negotiation' or 'Collection'. You do this…
-
I would like to arrange for some money to be collected from a Barclays branch, how can I do this?
To arrange a 'Cash Collection' please follow the below guidelines: Amount Instructions Up to and including £500 (or currency equivalent) Can…
-
What is the difference between a Standing Order and a Direct Debit?
With Standing Orders, you are giving your bank or building society an instruction to pay a certain individual / institution's bank account a set sum at…
-
How can I make a complaint?
We're sorry that you feel the need to complain, but letting us know when you are unhappy with our service gives us the opportunity to put matters right…
-
How much notice do I need to give to arrange a Cash Collection?
Ideally, please let us know 5 working days before (but as a minimum, at least 2 days before), you want to collect the money.
-
Once requested how long will it take to receive my Certificate(s) of Interest?
We’ll produce the Certificate of Interest then post it to you: Location Timescale for Production Timescales for Delivery Timescalefor Receipt UK 4…
-
How can I view a paid cheque?
Please Contact Us and we will look into / arrange this for you.
-
How do I stop receiving marketing information from you?
We occasionally send details about special offers, products and services that we feel would interest you. If you’d prefer not to receive any marketing…
-
What services do you have for disabled clients?
We have a range of services, including statements in Braille or large print and brochures in Braille, large print or audio. To find out more…