Payments
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A cheque I've paid into my account has been 'Returned Unpaid'. What happens next?
There are several reasons why a cheque may be returned unpaid. As the client it is up to you to take the matter up with the person(s) who issued…
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How do I cancel a payment request made in error or get my money back if already sent in error?
It is possible to cancel a payment or Recall funds that have already been sent but it is dependant on how quickly you contact us following the error. Please…
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I've made an International Payment, when will it be received?
We cannot tell you exactly when the recipient's account will be credited because this depends on the banking practices of the other country concerned,…
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Somebody who lives outside of the UK (Isle of Man or Channel Islands) would like to send me some money, what information do I need to give them?
You’ll need to provide the sender with some details. Your bank sort code number Your account number and/or an IBAN. Your IBAN can be found on the…
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How long will it take to set up a Standing Order?
From receipt of the instruction it should take 2 working days to set up your Standing Order Mandate.
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I would like to request a same day payment using 'CHAPS' when does the request need to be received?
A CHAPS payment is a same day sterling transfer to another bank or branch in the UK, Channel Islands and the Isle of Man. All 'CHAPS' payment requests…
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What additional information needs to be included on international payments?
Certain countries require additional information to be supplied in payment instructions to enable the transaction to be completed successfully. Please…
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How do I amend the amount / date of a standing order?
Please send us your written instruction, signed in accordance with the company mandate
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What are the cut off times for sending a payment(s) via Online Banking
Please use the following link to find out our Payment cut-off times for online banking
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How do I cancel a Direct Debit?
Please send us a written instruction, signed in accordance with the company mandate