General

  • What is identity theft and how does it occur?

    Identity theft occurs when fraudsters use your personal information without your knowledge or consent to take out bank accounts, credit cards, loans, state…

  • Where can I learn more about fraud protection?

    The Barclays Wealth website contains lots of information about how you can protect yourself from financial fraud. In addition we recommend the following…

  • What is spyware?

    Spyware is a program that can secretly gather information about you while you use your computer.  Spyware can: Slow down your computer Alter your…

  • How can I keep my personal information secure?

    To keep your personal information secure: Check your credit file frequently This is especially important if you’ve recently removed house, or…

  • What is Anti-virus protection?

    Anti-virus software is used to prevent, detect and remove known viruses. When you use anti-virus software, ensure that you carry out regular software…

  • Why should I take care before opening email attachments?

    Email attachments are a common way to spread viruses. Be wary of attachments sent to you by email, especially if you don’t recognise the sender. Does…

  • What should I do if I receive a suspicious email or text message?

    We’ll never send you an email or text asking for personal information, or redirecting you to our online banking system. Please delete all messages…

  • What are Trojans?

    A Trojan is a malicious ‘hidden’ program that is installed when you download a program you want.  Sometimes a Trojan can cause damage…

  • How secure is your website?

    We take the security of your financial information seriously, and take every step to protect you online.  We also use the latest technology, including…

  • What is a personal firewall?

    A personal firewall protects your computer. It works as a barrier between your personal computer and the Internet, stopping malicious software from attacking…